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Automotive · head to head

NAPA TRACS vs Shopmonkey

NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite
Shopmonkey logo

Shopmonkey

Automotive

The all-in-one auto shop software

From
$215/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote; Shopmonkey included user licences are capped at 3 on Basic, 4 on Clever and 5 on Genius, with each extra user costing $20 per month
  • They diverge on capability: NAPA TRACS covers Customer database, Shopmonkey covers Digital estimates.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which NAPA TRACS and Shopmonkey actually diverge.

Attributes where NAPA TRACS and Shopmonkey differ
AttributeNAPA TRACSShopmonkey
Starting price$99/month$215/month
PlatformsWeb, Mobile, AppWeb, Ios, Android
Founded19992016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NAPA TRACS

  • Customer database
  • Scheduling
  • Inventory tracking
  • Customer portal
  • Reporting tools
  • Mobile application
  • NAPA parts system
  • Email services

Only in Shopmonkey

  • Digital estimates
  • Digital inspections
  • Customer messaging
  • Payment processing
  • Appointment scheduling
  • Reporting & analytics
  • Parts suppliers
  • Labor guides

Both cover

  • Work order management
  • Parts ordering
  • Payment processors

What people use each for

The jobs each tool is most often brought in to do.

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot Shopmonkey

Shopmonkey

  • Managing estimates, repair orders and invoicing in an auto repair shopnot NAPA TRACS
  • Digital vehicle inspections sent to customers by text or emailnot NAPA TRACS
  • Tracking parts inventory, purchase orders and technician timenot NAPA TRACS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Shopmonkey

  • Included user licences are capped at 3 on Basic, 4 on Clever and 5 on Genius, with each extra user costing $20 per month
  • The Basic plan at $239 per month allows only 2 digital vehicle inspection templates; unlimited inspections require Clever
  • Inventory management, purchase orders, time clock tracking and customisable workflow are all excluded from the Basic plan
  • Multi-Shop is custom priced with no published rate and additional user licences on it are call-for-pricing
  • The discounted rates of $215, $359 and $449 per month require annual billing rather than monthly
  • Annual billing saves up to 10%, so the monthly premium is roughly 11% higher

Pricing, plan by plan

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Shopmonkey

$215/month
  • Basic$239/month
    • 3 user licenses
    • $215/month with annual billing (10% savings)
    • 2-way text and email
  • Clever$399/month
    • 4 user licenses
    • $359/month with annual billing
    • unlimited DVI templates
  • Genius$499/month
    • 5 user licenses
    • $449/month with annual billing
    • coupons manager
  • Multi-Shop$null/custom
    • for franchises and 100+ location operations
    • cross-location reporting
    • standardization

Which should you pick?

Choose NAPA TRACS if

  • You need customer database.
  • You work on Web, Mobile, App.
  • You also want scheduling.
NAPA TRACS review

Choose Shopmonkey if

  • You need digital estimates.
  • You work on Web, Ios, Android.
  • You also want digital inspections.
Shopmonkey review

Questions people ask

Is NAPA TRACS or Shopmonkey better?
Neither clearly leads. NAPA TRACS starts at $99/month and Shopmonkey at $215/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NAPA TRACS or Shopmonkey?
NAPA TRACS starts at $99/month and Shopmonkey at $215/month.
Does NAPA TRACS or Shopmonkey run on more platforms?
NAPA TRACS runs on Web, Mobile, App. Shopmonkey runs on Web, Ios, Android.
What is NAPA TRACS best used for?
NAPA TRACS is most often used for independent auto repair shops managing parts ordering and customer records tied to the napa parts network. Of those, independent auto repair shops managing parts ordering and customer records tied to the napa parts network is not what Shopmonkey is typically brought in for.
What can NAPA TRACS do that Shopmonkey cannot?
NAPA TRACS covers Customer database, Scheduling, Inventory tracking, Customer portal. Shopmonkey covers Digital estimates, Digital inspections, Customer messaging, Payment processing. Both handle Work order management, Parts ordering, Payment processors.

Answered from the vendors’ own pages

NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
Shopmonkey: How much does Shopmonkey cost?

Shopmonkey's Basic tier is $239/month ($215/month annually), Clever is $399/month ($359/month annually), Genius is $499/month ($449/month annually), and Multi-Shop requires custom pricing. All prices are in USD with up to 10% savings with annual billing.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
Shopmonkey: What features does each Shopmonkey tier include?

Basic includes 3 user licenses, 2-way text and email, and unlimited estimates. Clever adds 4 user licenses and workflow customization. Genius includes 5 user licenses and full platform features including Google Reviews Manager and automated estimate follow-ups.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
Shopmonkey: What additional costs does Shopmonkey charge?

Shopmonkey charges $249 upfront plus $10/month per card reader device (available for Basic-Genius tiers). Additional user licenses on Basic cost $20/month each. Payment processing fees and QuickBooks Desktop integration require additional charges.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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