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Automotive · head to head

CCC Intelligent Solutions vs NAPA TRACS

CCC Intelligent Solutions logo

CCC Intelligent Solutions

Automotive

Complete collision and claims solutions

From
On request
Rated
-
Full reviewWebsite
NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CCC Intelligent Solutions the Internet Archive's capture of CCC Intelligent Solutions' homepage on 24 December 2020 named five distinct CCC ONE products, Repair Management, Estimating, Repair Workflow, Shop Management, and Customer Experience, sold to insurers, repairers and OEMs via contact forms, with no price figure published.; NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote
  • They diverge on capability: CCC Intelligent Solutions covers Estimating engine, NAPA TRACS covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which CCC Intelligent Solutions and NAPA TRACS actually diverge.

Attributes where CCC Intelligent Solutions and NAPA TRACS differ
AttributeCCC Intelligent SolutionsNAPA TRACS
Starting priceOn request$99/month
PlatformsWeb, Mobile, DesktopWeb, Mobile, App
Founded19801999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CCC Intelligent Solutions

  • Estimating engine
  • Claims management
  • Work order tracking
  • Photo management
  • Parts pricing
  • Labor guides
  • Workflow automation
  • Communication platform

Only in NAPA TRACS

  • Work order management
  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Customer portal
  • Reporting tools
  • Mobile application

Both cover

  • Payment processors
  • Mobile apps
  • Accounting software
  • SSL encryption
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

CCC Intelligent Solutions

  • Dealership Managementnot NAPA TRACS
  • Service Schedulingnot NAPA TRACS
  • Inventory Managementnot NAPA TRACS
  • Sales Operationsnot NAPA TRACS
  • Customer Relationshipnot NAPA TRACS

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot CCC Intelligent Solutions

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CCC Intelligent Solutions

  • The Internet Archive's capture of CCC Intelligent Solutions' homepage on 24 December 2020 named five distinct CCC ONE products, Repair Management, Estimating, Repair Workflow, Shop Management, and Customer Experience, sold to insurers, repairers and OEMs via contact forms, with no price figure published.

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Pricing, plan by plan

CCC Intelligent Solutions

On request
  • Estimating Suite$undefined/month
    • Damage estimating
    • Parts pricing
    • Labor guides
  • Claims Suite$undefined/month
    • Claims management
    • Repair tracking
    • Communication tools
  • Complete Platform$undefined/month
    • All modules
    • Complete integration
    • Custom workflows

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Which should you pick?

Choose CCC Intelligent Solutions if

  • You need estimating engine.
  • You work on Web, Mobile, Desktop.
  • You also want claims management.
CCC Intelligent Solutions review

Choose NAPA TRACS if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
NAPA TRACS review

Questions people ask

Is CCC Intelligent Solutions or NAPA TRACS better?
Neither clearly leads. CCC Intelligent Solutions starts at On request and NAPA TRACS at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CCC Intelligent Solutions or NAPA TRACS?
CCC Intelligent Solutions starts at On request and NAPA TRACS at $99/month.
Does CCC Intelligent Solutions or NAPA TRACS run on more platforms?
CCC Intelligent Solutions runs on Web, Mobile, Desktop. NAPA TRACS runs on Web, Mobile, App.
What is CCC Intelligent Solutions best used for?
CCC Intelligent Solutions is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what NAPA TRACS is typically brought in for.
What can CCC Intelligent Solutions do that NAPA TRACS cannot?
CCC Intelligent Solutions covers Estimating engine, Claims management, Work order tracking, Photo management. NAPA TRACS covers Work order management, Customer database, Scheduling, Parts ordering. Both handle Payment processors, Mobile apps, Accounting software, SSL encryption.

Answered from the vendors’ own pages

NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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