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Customer Support · head to head

Re:amaze vs Telesign

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite
Telesign logo

Telesign

Telecommunications

Phone number verification and fraud scoring rather than general purpose messaging

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Telesign risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Telesign covers Phone number verification.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Re:amaze and Telesign actually diverge.

Attributes where Re:amaze and Telesign differ
AttributeRe:amazeTelesign
Starting priceFreeOn request
Pricing modelsubscriptionPer message and per verification, priced by destination country
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded2012Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Only in Telesign

  • Phone number verification
  • Phone number intelligence
  • Risk scoring
  • Published SMS rate card
  • Delivery routing

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Customer service and support for small to mid-size teamsnot Telesign
  • Multi-channel communication management across email, chat, SMS, and voicenot Telesign

Telesign

  • Consumer platforms blocking fake account creation at signupnot Re:amaze
  • Fintechs and marketplaces checking SIM swap history before a high value actionnot Re:amaze
  • Businesses suffering promotion and free trial abuse from disposable numbersnot Re:amaze
  • Products needing passcode delivery optimised for completion rather than lowest costnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Telesign

  • Risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • No voice pricing is published at all: every one of the 233 destinations in its public rate card lists voice as quote only, so voice cost cannot be modelled in advance.
  • It is a verification and risk product, so a business that also needs general purpose messaging will run a second vendor for that traffic.
  • Number intelligence quality varies by country because it depends on operator data availability, and coverage in some markets is thinner than the global claim implies.
  • The underlying carrier assets belong to its sibling companies rather than to Telesign, so network questions route back to a parent whose principal business is not developer APIs.

Pricing, plan by plan

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Telesign

On request
  • Telesign$undefined/month
    • SMS prices published for 233 destination countries
    • Every voice destination listed as quote only
    • Enterprise agreements normally tied to volume commitments

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Telesign if

  • You need phone number verification.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want phone number intelligence.
Telesign review

Questions people ask

Is Re:amaze or Telesign better?
Neither clearly leads. Re:amaze starts at Free and Telesign at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Telesign?
Re:amaze has a free tier; the other does not. Paid plans start at Free for Re:amaze and On request for Telesign.
Does Re:amaze or Telesign run on more platforms?
Re:amaze runs on Web, Ios, Android. Telesign runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Telesign starts at On request.
What is Re:amaze best used for?
Re:amaze is most often used for customer service and support for small to mid-size teams, multi-channel communication management across email, chat, sms, and voice. Of those, customer service and support for small to mid-size teams and multi-channel communication management across email, chat, sms, and voice are not what Telesign is typically brought in for.
What can Re:amaze do that Telesign cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Telesign covers Phone number verification, Phone number intelligence, Risk scoring, Published SMS rate card.

Answered from the vendors’ own pages

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Telesign: Who owns Telesign?

Proximus, the Belgian telecommunications operator. It acquired Telesign in 2017 through its subsidiary BICS and has owned it outright since February 2021. Telesign now sits in Proximus Global alongside BICS and Route Mobile.

Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Telesign: Did Telesign go public?

No. A merger with the North Atlantic Acquisition Corporation special purpose vehicle was announced in December 2021 at around 1.3 billion dollars and terminated on 1 July 2022, so it remained within Proximus.

Telesign: Is Telesign a cheaper way to send one-time passcodes?

No, and that is not its purpose. It routes for verification completion and adds a risk judgement about the number. If you only need cheap message delivery, compare rate card vendors instead.

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