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Telecommunications · head to head

Plivo vs Re:amaze

Plivo logo

Plivo

Telecommunications

SMS and voice APIs priced to undercut the larger aggregators

From
On request
Free plan
No
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Plivo the headline per-message saving does not apply to US 10DLC registration fees or carrier surcharges, which are pass-through costs and identical across vendors.; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Plivo covers Published country rate card, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Plivo and Re:amaze actually diverge.

Attributes where Plivo and Re:amaze differ
AttributePlivoRe:amaze
Starting priceOn requestFree
Pricing modelPer message and per minute, priced by destination countrysubscription
Free tierNoYes
PlatformsWeb, APIs, Python, JavaScript, Java, PHP, Ruby, GoWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
FoundedUnknown2012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Plivo

  • Published country rate card
  • Programmable SMS and MMS
  • Programmable voice
  • Contact centre product
  • 10DLC registration

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

What people use each for

The jobs each tool is most often brought in to do.

Plivo

  • Products sending high volumes of transactional SMS where unit price determines channel viabilitynot Re:amaze
  • Teams migrating from a more expensive aggregator without changing their architecturenot Re:amaze
  • Notification and alerting systems with predictable, steady message volumenot Re:amaze
  • Businesses wanting voice and messaging from one supplier with published ratesnot Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Plivo
  • Multi-channel communication management across email, chat, SMS, and voicenot Plivo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Plivo

  • The headline per-message saving does not apply to US 10DLC registration fees or carrier surcharges, which are pass-through costs and identical across vendors.
  • The feature surface is narrower than the market leader, so products needing video, email or richer verification will need a second supplier.
  • Support is tiered and the entry tier is not appropriate for traffic that a business depends on commercially.
  • Deliverability on some international routes depends on an underlying carrier mix that can change without the customer being informed.
  • Its price advantage is smaller on US A2P traffic than on international routes, so a US-only sender may save considerably less than a headline comparison suggested.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Plivo

On request
  • Pay as you go$undefined/month
    • Published per-country rate card for SMS and voice
    • Volume discounts negotiated above published tiers
    • US 10DLC registration fees and carrier surcharges billed separately

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Plivo if

  • You need published country rate card.
  • You work on Web, APIs, Python, JavaScript, Java, PHP, Ruby, Go.
  • You also want programmable sms and mms.
Plivo review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Plivo or Re:amaze better?
Neither clearly leads. Plivo starts at On request and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Plivo or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at On request for Plivo and Free for Re:amaze.
Does Plivo or Re:amaze run on more platforms?
Plivo runs on Web, APIs, Python, JavaScript, Java, PHP, Ruby, Go. Re:amaze runs on Web, Ios, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Plivo starts at On request.
What is Plivo best used for?
Plivo is most often used for products sending high volumes of transactional sms where unit price determines channel viability, teams migrating from a more expensive aggregator without changing their architecture, notification and alerting systems with predictable, steady message volume, businesses wanting voice and messaging from one supplier with published rates. Of those, products sending high volumes of transactional sms where unit price determines channel viability and teams migrating from a more expensive aggregator without changing their architecture are not what Re:amaze is typically brought in for.
What can Plivo do that Re:amaze cannot?
Plivo covers Published country rate card, Programmable SMS and MMS, Programmable voice, Contact centre product. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots.

Answered from the vendors’ own pages

Plivo: Will switching to Plivo cut our US messaging bill?

Partly. The per-message rate may fall, but 10DLC brand and campaign fees and the per-segment carrier surcharges are pass-through costs that are the same whichever provider you use.

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Plivo: Does Plivo publish pricing?

Yes, as a per-destination rate card covering SMS and voice by country, so you can model your own destination mix before contacting sales.

Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Plivo: How does it compare with Twilio?

Generally cheaper per unit on the same routes and narrower in scope. Twilio wins on ecosystem, channel breadth and documentation.

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