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Telecommunications · head to head

Knowlarity vs Re:amaze

Knowlarity logo

Knowlarity

Telecommunications

Indian cloud telephony for virtual numbers, IVR and call centre operations

From
1999/month
Free plan
No
Full reviewWebsite
Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Knowlarity it is sold only in India and the UAE, so an organisation outside those markets cannot buy it at all regardless of how well it fits.; Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • They diverge on capability: Knowlarity covers Virtual and toll-free numbers, Re:amaze covers Multi-channel inbox.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Knowlarity and Re:amaze actually diverge.

Attributes where Knowlarity and Re:amaze differ
AttributeKnowlarityRe:amaze
Starting price1999/monthFree
Pricing modelPer agent per monthsubscription
Free tierNoYes
PlatformsWeb, iOS, Android, APIWeb, Ios, Android
CategoryTelecommunicationsCustomer Support
FoundedUnknown2012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Knowlarity

  • Virtual and toll-free numbers
  • IVR
  • Cloud contact centre
  • Number masking
  • Missed call service
  • Automated outbound
  • Speech analytics
  • WhatsApp Business API

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

What people use each for

The jobs each tool is most often brought in to do.

Knowlarity

  • An Indian business needs call tracking against marketing campaigns using virtual numbers with an all-India single rate rather than circle-by-circle pricing.not Re:amaze
  • A marketplace or delivery operation must connect customers and riders without exposing either phone number, which is what the number masking product exists for.not Re:amaze
  • A company running rural or low-data campaigns wants missed call as a lead capture and opt-in channel, which has no equivalent in Western telephony platforms.not Re:amaze
  • An Indian contact centre wants published per-agent pricing it can budget against instead of the quote-only approach taken by Ameyo, Genesys and the international vendors.not Re:amaze

Re:amaze

  • Customer service and support for small to mid-size teamsnot Knowlarity
  • Multi-channel communication management across email, chat, SMS, and voicenot Knowlarity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Knowlarity

  • It is sold only in India and the UAE, so an organisation outside those markets cannot buy it at all regardless of how well it fits.
  • Ownership by Gupshup means voice sits inside a messaging-first company, and the strategic emphasis and investment now favour WhatsApp and conversational messaging over the traditional telephony line.
  • Published pricing covers the contact centre agent seats, but numbers, minutes beyond bundles, SMS, WhatsApp conversations and speech analytics are separate charges, so the monthly bill is materially above the headline per-agent figure.
  • SMS in India requires DLT registration of headers and templates under TRAI rules, and that compliance overhead falls on the customer, delaying campaign launches in a way buyers from other markets do not expect.
  • The contact centre feature depth, reporting and workforce management are thin next to Genesys, Five9 or NICE, so a large or complex operation will find quality management and forecasting missing rather than merely simpler.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Pricing, plan by plan

Knowlarity

1999/month
  • Unlimited Inbound Contact Centre$1999/month
    • Per agent per month
    • Unlimited inbound calling
    • All-India single rate
  • Inbound and Outbound Contact Centre$2999/month
    • Per agent per month
    • Inbound and outbound calling
    • Agent softphone with WebRTC
  • Contact Centre with Lead Management$3499/month
    • Per agent per month
    • Adds lead management
    • Dispositions and follow-up tracking
  • Enterprise$undefined/month
    • Customised plans
    • MPLS connectivity options
    • Quoted on application

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Which should you pick?

Choose Knowlarity if

  • You need virtual and toll-free numbers.
  • You work on Web, iOS, Android, API.
  • You also want ivr.
Knowlarity review

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Questions people ask

Is Knowlarity or Re:amaze better?
Neither clearly leads. Knowlarity starts at 1999/month and Re:amaze at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Knowlarity or Re:amaze?
Re:amaze has a free tier; the other does not. Paid plans start at 1999/month for Knowlarity and Free for Re:amaze.
Does Knowlarity or Re:amaze run on more platforms?
Knowlarity runs on Web, iOS, Android, API. Re:amaze runs on Web, Ios, Android.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Knowlarity starts at 1999/month.
What is Knowlarity best used for?
Knowlarity is most often used for an indian business needs call tracking against marketing campaigns using virtual numbers with an all-india single rate rather than circle-by-circle pricing., a marketplace or delivery operation must connect customers and riders without exposing either phone number, which is what the number masking product exists for., a company running rural or low-data campaigns wants missed call as a lead capture and opt-in channel, which has no equivalent in western telephony platforms., an indian contact centre wants published per-agent pricing it can budget against instead of the quote-only approach taken by ameyo, genesys and the international vendors.. Of those, an indian business needs call tracking against marketing campaigns using virtual numbers with an all-india single rate rather than circle-by-circle pricing. and a marketplace or delivery operation must connect customers and riders without exposing either phone number, which is what the number masking product exists for. are not what Re:amaze is typically brought in for.
What can Knowlarity do that Re:amaze cannot?
Knowlarity covers Virtual and toll-free numbers, IVR, Cloud contact centre, Number masking. Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots.

Answered from the vendors’ own pages

Knowlarity: Is Knowlarity still a product after the Gupshup acquisition?

Yes. Gupshup acquired it in 2021 but Knowlarity still has its own website, product line and published pricing rather than being folded into the Gupshup brand.

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Knowlarity: Can I buy Knowlarity outside India?

Only in the UAE. The site offers India and UAE selectors and the numbering, compliance and support are built for those markets.

Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Knowlarity: What does a contact centre seat cost?

From 1,999 rupees per agent per month for unlimited inbound, 2,999 for inbound and outbound, and 3,499 with lead management, before numbers, minutes and messaging.

Knowlarity: What is a missed call service?

A number that customers ring and hang up on, registering an opt-in or lead at no cost to the caller. It is a mainstream Indian marketing channel with no Western equivalent.

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