Is Dialpad or Loom better?

Neither clearly leads. Dialpad starts at On request and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Dialpad or Loom?

Loom has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Loom.

Does Dialpad or Loom run on more platforms?

Dialpad runs on Web, Mobile. Loom runs on Web.

Can I use Loom for free?

Yes. Loom has a free tier, so you can try it without paying. Dialpad starts at On request.

What is Dialpad best used for?

Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Loom is typically brought in for.

What can Dialpad do that Loom cannot?

Dialpad covers Voice calls, Video meeting, Chat, Analytics. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Slack.

Telecommunications · head to head

Dialpad vs Loom

Dialpad

Telecommunications

Cloud phone and voice communications

From: On request
Rated: -

Full review Website

Loom

All industries

Record instantly, share anywhere

From: Free
Rated: -

Full review Website

The short version

Only Loom has a free tier, so it costs nothing to try first.
Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
They diverge on capability: Dialpad covers Voice calls, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which Dialpad and Loom actually diverge.

Attributes where Dialpad and Loom differ
Attribute	Dialpad	Loom
Starting price	On request	Free
Pricing model	Unknown	freemium
Free tier	No	Yes
Platforms	Web, Mobile	Web
Category	Telecommunications	All industries
Founded	2013	2015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

Voice calls
Video meeting
Chat
Analytics
Call recording
Salesforce
HubSpot
Microsoft 365

Only in Loom

Screen & camera recording
Instant sharing
Video editing
Viewer analytics
Comments & reactions
Transcription
Custom CTAs
Drawing tools

Both cover

Slack

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

Customer service with AI voice and chat agentsnot Loom
Autonomous contact centre operations with handoff to humansnot Loom
Multi-channel communication (voice, chat, SMS, email)not Loom
HIPAA-compliant healthcare communicationnot Loom

Loom

Asynchronous video communication and screen recordingnot Dialpad
Product demonstrations and tutorialsnot Dialpad
Meeting transcription and documentationnot Dialpad
Team communication and knowledge sharingnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

Pricing details not publicly disclosed; requires contacting sales
AI Agent pricing uses credit-based model with pay-per-value structure
Specific pricing tiers and feature comparisons not available on public website

Loom

Free tier capped at 25 total videos with 5-minute maximum recording length per video
Free tier limited to 50 workspace members
AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose Dialpad if

You need voice calls.
You work on Web, Mobile.
You also want video meeting.

Dialpad review

Choose Loom if

You need screen & camera recording.
You want to start without paying.
You also want instant sharing.

Loom review

Questions people ask

Is Dialpad or Loom better?: Neither clearly leads. Dialpad starts at On request and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Loom?: Loom has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Loom.
Does Dialpad or Loom run on more platforms?: Dialpad runs on Web, Mobile. Loom runs on Web.
Can I use Loom for free?: Yes. Loom has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?: Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Loom is typically brought in for.
What can Dialpad do that Loom cannot?: Dialpad covers Voice calls, Video meeting, Chat, Analytics. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Slack.

ShareX LinkedIn Reddit WhatsApp Email

Dialpad vs Loom

Dialpad

Loom

The short version

Where they differ

What each one covers

Only in Dialpad

Only in Loom

Both cover

What people use each for

Dialpad

Loom

Where each one falls short

Dialpad

Loom

Pricing, plan by plan

Dialpad

Loom

Which should you pick?

Choose Dialpad if

Choose Loom if

Questions people ask

Related pages

More on Dialpad

More on Loom

Keep looking

Other head to heads