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Software · head to head

Genesys Cloud vs Loom

Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
Loom logo

Loom

Software

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: Genesys Cloud covers Omnichannel, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which Genesys Cloud and Loom actually diverge.

Attributes where Genesys Cloud and Loom differ
AttributeGenesys CloudLoom
Starting price$75/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19902015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Salesforce

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Both cover

  • Zendesk
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot Loom
  • Workforce engagement and routing for large support operationsnot Loom

Loom

  • Asynchronous video communication and screen recordingnot Genesys Cloud
  • Product demonstrations and tutorialsnot Genesys Cloud
  • Meeting transcription and documentationnot Genesys Cloud
  • Team communication and knowledge sharingnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is Genesys Cloud or Loom better?
Neither clearly leads. Genesys Cloud starts at $75/month and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or Loom?
Loom has a free tier; the other does not. Paid plans start at $75/month for Genesys Cloud and Free for Loom.
Does Genesys Cloud or Loom run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. Loom runs on Web.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what Loom is typically brought in for.
What can Genesys Cloud do that Loom cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Zendesk, SOC2.
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Related pages

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