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Software · head to head

Dialpad vs Mattermost

Dialpad logo

Dialpad

Software

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Mattermost logo

Mattermost

Software

Channel-centric collaboration for secure workflows

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Mattermost no prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales

Where they differ

Only the attributes on which Dialpad and Mattermost actually diverge.

Attributes where Dialpad and Mattermost differ
AttributeDialpadMattermost
Pricing modelUnknownquote
PlatformsWeb, MobileWeb
Founded2013Unknown

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • Salesforce
  • HubSpot

Only in Mattermost

Nothing recorded that Dialpad does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Mattermost
  • Autonomous contact centre operations with handoff to humansnot Mattermost
  • Multi-channel communication (voice, chat, SMS, email)not Mattermost
  • HIPAA-compliant healthcare communicationnot Mattermost

Mattermost

No use cases recorded yet. See the Mattermost review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Mattermost

  • No prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales
  • Professional is capped at a maximum of 250 users, forcing a move to Enterprise for larger teams
  • Licenses are sold only as prepaid annual subscriptions, and organizations that exceed their licensed seat count must purchase additional seats on a prorated quarterly basis

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Mattermost

On request

No published plan breakdown. See the Mattermost review.

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Mattermost if

Nothing in the data separates Mattermost from Dialpad on the points above - pick on price and on how each one feels to use.

Mattermost review

Questions people ask

Is Dialpad or Mattermost better?
Neither clearly leads. Dialpad starts at On request and Mattermost at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Mattermost?
Dialpad starts at On request and Mattermost at On request.
Does Dialpad or Mattermost run on more platforms?
Dialpad runs on Web, Mobile. Mattermost runs on Web.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Mattermost is typically brought in for.
What can Dialpad do that Mattermost cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics.
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Related pages

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