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Software · head to head

Loom vs NICE CXone

Loom logo

Loom

Software

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Loom free tier capped at 25 total videos with 5-minute maximum recording length per video; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
  • They diverge on capability: Loom covers Screen & camera recording, NICE CXone covers Omnichannel routing.

Where they differ

Only the attributes on which Loom and NICE CXone actually diverge.

Attributes where Loom and NICE CXone differ
AttributeLoomNICE CXone
Starting priceFree$71/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Desktop
Founded20151986

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

Both cover

  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Loom

  • Asynchronous video communication and screen recordingnot NICE CXone
  • Product demonstrations and tutorialsnot NICE CXone
  • Meeting transcription and documentationnot NICE CXone
  • Team communication and knowledge sharingnot NICE CXone

NICE CXone

  • Enterprise contact centernot Loom
  • Workforce optimizationnot Loom
  • Quality managementnot Loom
  • Customer analyticsnot Loom

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Loom

Free

No published plan breakdown. See the Loom review.

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Questions people ask

Is Loom or NICE CXone better?
Neither clearly leads. Loom starts at Free and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Loom or NICE CXone?
Loom has a free tier; the other does not. Paid plans start at Free for Loom and $71/month for NICE CXone.
Does Loom or NICE CXone run on more platforms?
Loom runs on Web. NICE CXone runs on Web, Desktop.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. NICE CXone starts at $71/month.
What is Loom best used for?
Loom is most often used for asynchronous video communication and screen recording, product demonstrations and tutorials, meeting transcription and documentation, team communication and knowledge sharing. Of those, asynchronous video communication and screen recording and product demonstrations and tutorials are not what NICE CXone is typically brought in for.
What can Loom do that NICE CXone cannot?
Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Both handle SOC2.
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Related pages

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