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Software · head to head

Five9 vs Loom

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Loom logo

Loom

Software

Record instantly, share anywhere

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Loom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Loom free tier capped at 25 total videos with 5-minute maximum recording length per video
  • They diverge on capability: Five9 covers Intelligent routing, Loom covers Screen & camera recording.

Where they differ

Only the attributes on which Five9 and Loom actually diverge.

Attributes where Five9 and Loom differ
AttributeFive9Loom
Starting price$149/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, DesktopWeb
Founded20012015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Loom

  • Screen & camera recording
  • Instant sharing
  • Video editing
  • Viewer analytics
  • Comments & reactions
  • Transcription
  • Custom CTAs
  • Drawing tools

Both cover

  • Zendesk
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Loom
  • Routing and managing high volume customer interactionsnot Loom

Loom

  • Asynchronous video communication and screen recordingnot Five9
  • Product demonstrations and tutorialsnot Five9
  • Meeting transcription and documentationnot Five9
  • Team communication and knowledge sharingnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Loom

  • Free tier capped at 25 total videos with 5-minute maximum recording length per video
  • Free tier limited to 50 workspace members
  • AI features (auto-meeting recaps, auto-notes, auto-editing) only available on paid Business+AI and Enterprise tiers
  • Video branding (Loom logo) appears on free and Business plan videos; only removed on Business+AI tier

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Loom

Free

No published plan breakdown. See the Loom review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Loom if

  • You need screen & camera recording.
  • You want to start without paying.
  • You also want instant sharing.
Loom review

Questions people ask

Is Five9 or Loom better?
Neither clearly leads. Five9 starts at $149/month and Loom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Loom?
Loom has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Loom.
Does Five9 or Loom run on more platforms?
Five9 runs on Web, Desktop. Loom runs on Web.
Can I use Loom for free?
Yes. Loom has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Loom is typically brought in for.
What can Five9 do that Loom cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Loom covers Screen & camera recording, Instant sharing, Video editing, Viewer analytics. Both handle Zendesk, SOC2, GDPR.
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Related pages

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