Softwr

Telecommunications · head to head

Dialpad vs Lark

Dialpad logo

Dialpad

Telecommunications

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Lark logo

Lark

Telecommunications

The super app for team collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Lark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Lark lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.
  • They diverge on capability: Dialpad covers Voice calls, Lark covers Team messaging.

Where they differ

Only the attributes on which Dialpad and Lark actually diverge.

Attributes where Dialpad and Lark differ
AttributeDialpadLark
Starting priceOn requestFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, MobileWeb, Windows, Macos, Linux, Ios, Android
CategoryTelecommunicationsUnknown
Founded20132019

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • HubSpot
  • Microsoft 365

Only in Lark

  • Team messaging
  • Video conferencing
  • Collaborative docs
  • Cloud storage
  • Calendar
  • Jira
  • GitHub
  • Google Workspace

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Lark
  • Autonomous contact centre operations with handoff to humansnot Lark
  • Multi-channel communication (voice, chat, SMS, email)not Lark
  • HIPAA-compliant healthcare communicationnot Lark

Lark

  • Team communicationnot Dialpad
  • Document collaborationnot Dialpad
  • Project managementnot Dialpad
  • Company intranetnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Lark

  • Lark's own pricing page description states it offers a free starter pack, a Pro plan, and an Enterprise plan, and directs buyers to Contact us rather than publishing Pro/Enterprise figures on the rendered page.

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Lark

Free
  • StarterFree
    • Up to 50 users
    • 100GB storage
    • Unlimited messaging
  • Pro$12/month
    • Unlimited users
    • 1TB storage per user
    • 24-hour meetings
  • Enterprise$20/month
    • SSO/SAML
    • eDiscovery
    • Custom retention

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Lark if

  • You need team messaging.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want video conferencing.
Lark review

Questions people ask

Is Dialpad or Lark better?
Neither clearly leads. Dialpad starts at On request and Lark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Lark?
Lark has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Lark.
Does Dialpad or Lark run on more platforms?
Dialpad runs on Web, Mobile. Lark runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Lark for free?
Yes. Lark has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Lark is typically brought in for.
What can Dialpad do that Lark cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics. Lark covers Team messaging, Video conferencing, Collaborative docs, Cloud storage. Both handle Salesforce, Web support.
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Related pages

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