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Software · head to head

Dialpad vs Slack

Dialpad logo

Dialpad

Software

Cloud phone and voice communications

From
On request
Rated
-
Full reviewWebsite
Slack logo

Slack

Software

Where work happens

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Slack has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Slack 90-day message history limit on free plan results in important conversations disappearing
  • They diverge on capability: Dialpad covers Voice calls, Slack covers Channels.

Where they differ

Only the attributes on which Dialpad and Slack actually diverge.

Attributes where Dialpad and Slack differ
AttributeDialpadSlack
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, MobileWeb, iOS, Android, macOS, Windows, Linux
Founded20132009

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

  • Voice calls
  • Video meeting
  • Chat
  • Analytics
  • Call recording
  • Slack
  • HubSpot
  • Microsoft 365

Only in Slack

  • Channels
  • Direct messaging
  • Voice & video calls
  • Screen sharing
  • File sharing
  • Search
  • Workflow builder
  • Slack Connect

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

  • Customer service with AI voice and chat agentsnot Slack
  • Autonomous contact centre operations with handoff to humansnot Slack
  • Multi-channel communication (voice, chat, SMS, email)not Slack
  • HIPAA-compliant healthcare communicationnot Slack

Slack

  • Team communicationnot Dialpad
  • Project coordinationnot Dialpad
  • Customer supportnot Dialpad
  • Remote worknot Dialpad
  • Cross-functional collaborationnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

  • Pricing details not publicly disclosed; requires contacting sales
  • AI Agent pricing uses credit-based model with pay-per-value structure
  • Specific pricing tiers and feature comparisons not available on public website

Slack

  • 90-day message history limit on free plan results in important conversations disappearing
  • Per-user pricing becomes expensive quickly for larger teams
  • Notification overload with 78% of employees feeling overwhelmed by notifications
  • Mobile app performance issues including lag and slow syncing
  • Huddles limited to 50 people and cannot be recorded
  • Requires dedicated video conferencing service for formal meetings and webinars

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Slack

Free

No published plan breakdown. See the Slack review.

Which should you pick?

Choose Dialpad if

  • You need voice calls.
  • You work on Web, Mobile.
  • You also want video meeting.
Dialpad review

Choose Slack if

  • You need channels.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows, Linux.
  • You also want direct messaging.
Slack review

Questions people ask

Is Dialpad or Slack better?
Neither clearly leads. Dialpad starts at On request and Slack at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Slack?
Slack has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Slack.
Does Dialpad or Slack run on more platforms?
Dialpad runs on Web, Mobile. Slack runs on Web, iOS, Android, macOS, Windows, Linux.
Can I use Slack for free?
Yes. Slack has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?
Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Slack is typically brought in for.
What can Dialpad do that Slack cannot?
Dialpad covers Voice calls, Video meeting, Chat, Analytics. Slack covers Channels, Direct messaging, Voice & video calls, Screen sharing. Both handle Salesforce.

Answered from the vendors’ own pages

Slack: Does Slack have a free plan?

Yes, Slack offers a free plan indefinitely with no credit card required. Free users get 90-day message history, up to 10 app integrations, and 1:1 huddles.

Source
Slack: What are Slack's pricing plans?

Slack offers Free, Pro ($7.25/user/month with annual billing), Business+ ($12.50/user/month), and Enterprise Grid (custom pricing). Monthly billing costs approximately 20% more than annual.

Source
Slack: Does Slack support offline use?

Slack is a cloud-based platform and does not support robust offline work. Internet connectivity is required to access messages and collaborate.

Source
Slack: What integrations does Slack support?

Slack integrates with 43+ apps on average per team, including Google Drive, ChatGPT, Vercel, Asana, GitHub, and many others through their app marketplace.

Source
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Related pages

More on Dialpad

More on Slack

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