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Conferbot vs Customerly

Conferbot logo

Conferbot

Live Chat

No-code AI chatbot builder for websites and messaging channels

From
Free
Free plan
Yes
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Conferbot the free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Conferbot covers Visual flow builder, Customerly covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Conferbot and Customerly actually diverge.

Attributes where Conferbot and Customerly differ
AttributeConferbotCustomerly
Pricing modelfreemiumsubscription
Platformsweb, ios, android, apiWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20212015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conferbot

  • Visual flow builder
  • Omnichannel deployment
  • Unified inbox
  • AI-powered responses
  • Templates library
  • Integrations
  • Analytics dashboard
  • Developer API and SDKs

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Conferbot

  • Automating website lead capture with conversational formsnot Customerly
  • Handling customer support inquiries across messaging appsnot Customerly
  • Deploying a single bot across WhatsApp, Messenger, and website widgetnot Customerly
  • Booking meetings via chatbot with calendar integrationnot Customerly
  • Deflecting support tickets with a knowledge base botnot Customerly

Customerly

  • Customer supportnot Conferbot
  • Lead generationnot Conferbot
  • Email marketingnot Conferbot
  • Customer feedbacknot Conferbot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conferbot

  • The free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
  • Advanced features like custom branding and A/B testing require the Pro tier or higher rather than being available at entry-level paid plans.
  • Extra conversations beyond plan limits are billed per-unit ($0.01 each on Starter/Pro), which can make costs unpredictable at scale.
  • The platform lacks the deep enterprise conversational-AI training and analytics depth of larger incumbents like Intercom or Drift.
  • Voice channel support is not part of the core channel list, which is limited to website and text-based messaging apps.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Conferbot

Free
  • FreeFree
    • 600 conversations/month
    • 1 seat
    • Basic integrations
  • Starter$19/month
    • 2,000 conversations/month
    • Removes Conferbot branding
    • All integrations
  • Pro$39/month
    • 5,000 conversations/month
    • 5 seats included
    • Custom branding
  • Business$59/month
    • 10,000 conversations/month
    • 15 seats included
    • White-label solution

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Conferbot if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android, api.
  • You also want omnichannel deployment.
Conferbot review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Conferbot or Customerly better?
Neither clearly leads. Conferbot starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conferbot or Customerly?
Conferbot starts at Free and Customerly at Free.
Does Conferbot or Customerly run on more platforms?
Conferbot runs on web, ios, android, api. Customerly runs on Web, Ios, Android.
Can I use Conferbot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Conferbot best used for?
Conferbot is most often used for automating website lead capture with conversational forms, handling customer support inquiries across messaging apps, deploying a single bot across whatsapp, messenger, and website widget, booking meetings via chatbot with calendar integration. Of those, automating website lead capture with conversational forms and handling customer support inquiries across messaging apps are not what Customerly is typically brought in for.
What can Conferbot do that Customerly cannot?
Conferbot covers Visual flow builder, Omnichannel deployment, Unified inbox, AI-powered responses. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Conferbot: What does Conferbot cost?

Four plans: Free at $0/month with 600 conversations, Starter at $19/month with 2,000, Pro at $39/month with 5,000, and Business at $59/month with 10,000. Annual billing takes 20% off any paid plan.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Conferbot: Is there a free plan, and what does it include?

Yes. The free plan covers 600 conversations a month, one chatbot and the core features, with no card required to start. It is a standing plan rather than a trial.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Conferbot: Can I change plan later?

Yes. Plans can be upgraded or downgraded at any time from the account dashboard, and Conferbot states there are no setup fees or hidden costs on any tier.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Conferbot: Which channels can one bot be deployed to?

A single bot can run on a website widget and on WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Discord, Microsoft Teams and LINE, with conversations handled in one shared inbox.

Source
Conferbot: Does Conferbot offer an API?

Yes. Version 3.0.0 added a developer REST API with Node.js and Python SDKs, mobile SDKs for React Native, Flutter, iOS and Android, and enterprise SSO and SAML.

Source
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