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Software · head to head

Dixa vs Tidio

Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Dixa covers Unified inbox, Tidio covers Chatbots.

Where they differ

Only the attributes on which Dixa and Tidio actually diverge.

Attributes where Dixa and Tidio differ
AttributeDixaTidio
Starting price$39/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20152013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Real-time analytics
  • Agent workspace
  • Salesforce
  • HubSpot
  • Zendesk

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • WordPress
  • Wix
  • BigCommerce

Both cover

  • Live chat
  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Tidio
  • Routing conversations to agents by skill and customer datanot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Dixa
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is Dixa or Tidio better?
Neither clearly leads. Dixa starts at $39/month and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Tidio?
Tidio has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for Tidio.
Does Dixa or Tidio run on more platforms?
Dixa runs on Web, Ios, Android. Tidio runs on Cloud-based SaaS.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Tidio is typically brought in for.
What can Dixa do that Tidio cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Real-time analytics. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, Shopify, GDPR, Web support.
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Related pages

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