Software · head to head
Chatra vs Capacity
Capacity
Software
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Only Chatra has a free tier, so it costs nothing to try first.
- Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Chatra covers Live chat messaging, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Chatra and Capacity actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chatra
- Live chat messaging
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Zapier
- API
- Mobile app support
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- Salesforce
- Zendesk
- ServiceNow
- Mobile support
Both cover
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Chatra
- AI agents answering across chat, voice, email and SMSnot Chatra
- Real-time assistance for human agents on a callnot Chatra
- Automating multi-step support workflowsnot Chatra
- Regulated support environments needing the HIPAA packagenot Chatra
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Chatra if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm functionality.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Chatra or Capacity better?
- Neither clearly leads. Chatra starts at Free and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chatra or Capacity?
- Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and On request for Capacity.
- Does Chatra or Capacity run on more platforms?
- Chatra runs on Web, Mobile app, IOS, Android. Capacity runs on Web, Mobile, Chat widgets, API.
- Can I use Chatra for free?
- Yes. Chatra has a free tier, so you can try it without paying. Capacity starts at On request.
- What is Chatra best used for?
- Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Capacity is typically brought in for.
- What can Chatra do that Capacity cannot?
- Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Slack, Web support.