Softwr

Live Chat & Chatbots · head to head

Capacity vs Comm100

Capacity logo

Capacity

Live Chat & Chatbots

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Live Chat & Chatbots

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Capacity covers AI chatbot, Comm100 covers Live chat.

Where they differ

Only the attributes on which Capacity and Comm100 actually diverge.

Attributes where Capacity and Comm100 differ
AttributeCapacityComm100
Starting priceOn request$29/month
PlatformsWeb, Mobile, Chat widgets, APIWeb, Ios, Android
Founded20162009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Analytics
  • Slack
  • ServiceNow
  • Mobile support
  • Chat widgets support

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP

Both cover

  • Salesforce
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capacity

  • Knowledge base and helpdesk deflectionnot Comm100
  • AI agents answering across chat, voice, email and SMSnot Comm100
  • Real-time assistance for human agents on a callnot Comm100
  • Automating multi-step support workflowsnot Comm100
  • Regulated support environments needing the HIPAA packagenot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Capacity
  • Running chat campaigns and AI assisted support on a websitenot Capacity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Questions people ask

Is Capacity or Comm100 better?
Neither clearly leads. Capacity starts at On request and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capacity or Comm100?
Capacity starts at On request and Comm100 at $29/month.
Does Capacity or Comm100 run on more platforms?
Capacity runs on Web, Mobile, Chat widgets, API. Comm100 runs on Web, Ios, Android.
What is Capacity best used for?
Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what Comm100 is typically brought in for.
What can Capacity do that Comm100 cannot?
Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Salesforce, Zendesk, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Capacity

More on Comm100

Keep looking

Other head to heads