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Live Chat · head to head

Capacity vs Conferbot

Capacity logo

Capacity

Live Chat

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite
Conferbot logo

Conferbot

Live Chat

No-code AI chatbot builder for websites and messaging channels

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Conferbot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; Conferbot the free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
  • They diverge on capability: Capacity covers AI chatbot, Conferbot covers Visual flow builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Capacity and Conferbot actually diverge.

Attributes where Capacity and Conferbot differ
AttributeCapacityConferbot
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Chat widgets, APIweb, ios, android, api
Founded20162021

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Analytics
  • Salesforce
  • Zendesk
  • Slack
  • ServiceNow

Only in Conferbot

  • Visual flow builder
  • Omnichannel deployment
  • Unified inbox
  • AI-powered responses
  • Templates library
  • Integrations
  • Analytics dashboard
  • Developer API and SDKs

What people use each for

The jobs each tool is most often brought in to do.

Capacity

  • Knowledge base and helpdesk deflectionnot Conferbot
  • AI agents answering across chat, voice, email and SMSnot Conferbot
  • Real-time assistance for human agents on a callnot Conferbot
  • Automating multi-step support workflowsnot Conferbot
  • Regulated support environments needing the HIPAA packagenot Conferbot

Conferbot

  • Automating website lead capture with conversational formsnot Capacity
  • Handling customer support inquiries across messaging appsnot Capacity
  • Deploying a single bot across WhatsApp, Messenger, and website widgetnot Capacity
  • Booking meetings via chatbot with calendar integrationnot Capacity
  • Deflecting support tickets with a knowledge base botnot Capacity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

Conferbot

  • The free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
  • Advanced features like custom branding and A/B testing require the Pro tier or higher rather than being available at entry-level paid plans.
  • Extra conversations beyond plan limits are billed per-unit ($0.01 each on Starter/Pro), which can make costs unpredictable at scale.
  • The platform lacks the deep enterprise conversational-AI training and analytics depth of larger incumbents like Intercom or Drift.
  • Voice channel support is not part of the core channel list, which is limited to website and text-based messaging apps.

Pricing, plan by plan

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Conferbot

Free
  • FreeFree
    • 600 conversations/month
    • 1 seat
    • Basic integrations
  • Starter$19/month
    • 2,000 conversations/month
    • Removes Conferbot branding
    • All integrations
  • Pro$39/month
    • 5,000 conversations/month
    • 5 seats included
    • Custom branding
  • Business$59/month
    • 10,000 conversations/month
    • 15 seats included
    • White-label solution

Which should you pick?

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Choose Conferbot if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android, api.
  • You also want omnichannel deployment.
Conferbot review

Questions people ask

Is Capacity or Conferbot better?
Neither clearly leads. Capacity starts at On request and Conferbot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capacity or Conferbot?
Conferbot has a free tier; the other does not. Paid plans start at On request for Capacity and Free for Conferbot.
Does Capacity or Conferbot run on more platforms?
Capacity runs on Web, Mobile, Chat widgets, API. Conferbot runs on web, ios, android, api.
Can I use Conferbot for free?
Yes. Conferbot has a free tier, so you can try it without paying. Capacity starts at On request.
What is Capacity best used for?
Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what Conferbot is typically brought in for.
What can Capacity do that Conferbot cannot?
Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Conferbot covers Visual flow builder, Omnichannel deployment, Unified inbox, AI-powered responses.

Answered from the vendors’ own pages

Capacity: How much does Capacity cost?

Capacity does not publish pricing on their website. The company uses a tiered platform model with usage-based add-ons, stating customers pay a platform fee plus usage-based pricing for AI Agents. Interested customers must contact their sales team or use the ROI calculator for custom quotes.

Source
Conferbot: What does Conferbot cost?

Four plans: Free at $0/month with 600 conversations, Starter at $19/month with 2,000, Pro at $39/month with 5,000, and Business at $59/month with 10,000. Annual billing takes 20% off any paid plan.

Source
Capacity: What is Capacity's pricing model?

Capacity charges a platform fee for three tiers (Core, Pro, Enterprise) plus usage-based fees for Chat Agents (per response), Voice Agents (per minute), Email Agents (per response), SMS Agents (per message), and Agent Assist features (per hour of agent time).

Source
Conferbot: Is there a free plan, and what does it include?

Yes. The free plan covers 600 conversations a month, one chatbot and the core features, with no card required to start. It is a standing plan rather than a trial.

Source
Capacity: What are Capacity's available tiers?

Capacity offers Core tier (essential tools to launch AI support), Pro tier (most popular, with live chat and conversation intelligence), and Enterprise tier (full suite with advanced compliance, HIPAA compliance available). Pricing requires contacting sales.

Source
Conferbot: Can I change plan later?

Yes. Plans can be upgraded or downgraded at any time from the account dashboard, and Conferbot states there are no setup fees or hidden costs on any tier.

Source
Conferbot: Which channels can one bot be deployed to?

A single bot can run on a website widget and on WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Discord, Microsoft Teams and LINE, with conversations handled in one shared inbox.

Source
Conferbot: Does Conferbot offer an API?

Yes. Version 3.0.0 added a developer REST API with Node.js and Python SDKs, mobile SDKs for React Native, Flutter, iOS and Android, and enterprise SSO and SAML.

Source
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