Live Chat · pricing
Capacity pricing
Capacity publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
As of 30 August 2026, Capacity pricing is on request across 3 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- On request
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Capacity plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Starter | $125/month | 2 | Entry tier |
| Professional | $300/month | 2 | +$175/month, 2 more features |
| Enterprise | On request | 2 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Starter
$125/monthThe entry tier. It covers ai chatbot, up to 50 articles.
Professional
$300/monthOver Starter, this tier adds:
- Unlimited articles
- Advanced AI
Enterprise
On requestOver Professional, this tier adds:
- Full customization
- Dedicated support
What the product covers
The full Capacity feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
Integrations
- Salesforce
- Zendesk
- Slack
- ServiceNow
Platform
- Web support
- Mobile support
- Chat widgets support
- API support
People bring Capacity in for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows, regulated support environments needing the hipaa package. If that is not the job you are buying for, the alternatives to Capacity are worth a look before you commit to a tier.
How that compares in Live Chat
Too few live chat tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Capacity (this page) | On request | subscription | - | |
| ManyChat | Free, then $15/month | freemium | - | vs Capacity |
| Landbot | Free, then €32/month | freemium | - | vs Capacity |
| Conferbot | Free, then $19/month | freemium | - | vs Capacity |
| Kore.ai | On request | subscription | - | vs Capacity |
| Jivochat | Free | subscription | - | vs Capacity |
| Conversica | On request | subscription | - | vs Capacity |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Capacity badges page.
Before you pay for Capacity
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $125/month and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Capacity against the tools that do have one before committing.
Capacity runs on web, mobile, chat widgets, api, and is published by Capacity Inc. of Denver, Colorado, USA. The full record is on the Capacity review, and the rest of the category is under best live chat tools.
Capacity pricing questions
- How much does Capacity cost?
- Capacity publishes 3 tiers, from $125/month for Starter up to On request for Enterprise. The cheapest paid tier is $125/month.
- Does Capacity have a free plan?
- Not on the record we hold: Capacity is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Starter and Professional on Capacity?
- Professional costs $300/month against $125/month, and adds unlimited articles, advanced ai.
- Is the Enterprise plan on Capacity worth it?
- That depends entirely on whether you need what it adds, which on the published record is full customization, dedicated support. It costs On request against $125/month for Starter. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which live chat tools can I use without paying?
- 5 of the 8 live chat tools listed alongside Capacity have a free tier: ManyChat, Landbot, Conferbot, Jivochat, Botpress.
- What am I actually paying for with Capacity?
- The record lists 12 features across 3 areas: other, integrations, platform. In practice it is brought in for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call.
- Does Capacity charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Capacity prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Capacity against before paying?
- The closest live chat tools in this directory are ManyChat, Landbot, Conferbot, Kore.ai. Each has a side-by-side comparison with Capacity covering price, platforms and features.