Softwr

Live Chat & Chatbots · head to head

Bold360 vs Front

B

Bold360

Live Chat & Chatbots

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Bold360 covers Live chat messaging, Front covers Shared inbox.

Where they differ

Only the attributes on which Bold360 and Front actually diverge.

Attributes where Bold360 and Front differ
AttributeBold360Front
Starting priceOn request$25/month per seat
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
CategoryLive Chat & ChatbotsCustomer Support
Founded20052013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Slack

Both cover

  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Front
  • Lead generationnot Front
  • Customer supportnot Front
  • Sales automationnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Bold360
  • Enterprises using AI to resolve complex multi-step customer requestsnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Bold360 or Front better?
Neither clearly leads. Bold360 starts at On request and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Front?
Bold360 starts at On request and Front at $25/month per seat.
Does Bold360 or Front run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Front runs on Cloud-based SaaS.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Front is typically brought in for.
What can Bold360 do that Front cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Salesforce, Web support, Android support.
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Related pages

More on Bold360

More on Front

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