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Software · head to head

Bold360 vs HappyFox

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Bold360 covers Live chat messaging, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Bold360 and HappyFox actually diverge.

Attributes where Bold360 and HappyFox differ
AttributeBold360HappyFox
Starting priceOn request$29/month
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
Founded20052012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support
  • IOS support

Only in HappyFox

  • Ticketing
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Slack
  • Microsoft Teams
  • Jira

Both cover

  • Knowledge base
  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot HappyFox
  • Lead generationnot HappyFox
  • Customer supportnot HappyFox
  • Sales automationnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Bold360
  • Managing internal and customer support requests in one queuenot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want automation.
HappyFox review

Questions people ask

Is Bold360 or HappyFox better?
Neither clearly leads. Bold360 starts at On request and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or HappyFox?
Bold360 starts at On request and HappyFox at $29/month.
Does Bold360 or HappyFox run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. HappyFox runs on Web, Ios, Android.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what HappyFox is typically brought in for.
What can Bold360 do that HappyFox cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, IBM Watson. HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Both handle Knowledge base, Salesforce, Web support, Android support.
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