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Bold360 vs Hiver

B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Free plan
No
Full reviewWebsite
Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
  • They diverge on capability: Bold360 covers Live chat messaging, Hiver covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bold360 and Hiver actually diverge.

Attributes where Bold360 and Hiver differ
AttributeBold360Hiver
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidWeb, Chrome-extension
CategoryLive ChatCustomer Support
Founded20052011

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • API
  • Webhooks

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Google Workspace

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Hiver
  • Lead generationnot Hiver
  • Customer supportnot Hiver
  • Sales automationnot Hiver

Hiver

  • Shared inbox managementnot Bold360
  • Customer support via Gmailnot Bold360
  • Team email collaborationnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Questions people ask

Is Bold360 or Hiver better?
Neither clearly leads. Bold360 starts at On request and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Hiver?
Hiver has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Hiver.
Does Bold360 or Hiver run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Hiver runs on Web, Chrome-extension.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Hiver is typically brought in for.
What can Bold360 do that Hiver cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Both handle Web support.
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