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Software · head to head

Bold360 vs Freshdesk

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Bold360 covers Live chat messaging, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Bold360 and Freshdesk actually diverge.

Attributes where Bold360 and Freshdesk differ
AttributeBold360Freshdesk
Starting priceOn request$19/month
PlatformsWeb, Mobile app, IOS, AndroidWeb
Founded20052010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • IBM Watson
  • API
  • Webhooks
  • Web support

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Freshdesk
  • Lead generationnot Freshdesk
  • Customer supportnot Freshdesk
  • Sales automationnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Bold360
  • Customer support portal and knowledge basenot Bold360
  • Multi-channel support coordinationnot Bold360
  • AI-assisted support agent interactionnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Bold360 or Freshdesk better?
Neither clearly leads. Bold360 starts at On request and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Freshdesk?
Bold360 starts at On request and Freshdesk at $19/month.
Does Bold360 or Freshdesk run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Freshdesk runs on Web.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Freshdesk is typically brought in for.
What can Bold360 do that Freshdesk cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Salesforce.
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