Softwr

Software · head to head

Freshdesk vs Front

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Freshdesk covers Ticketing, Front covers Shared inbox.

Where they differ

Only the attributes on which Freshdesk and Front actually diverge.

Attributes where Freshdesk and Front differ
AttributeFreshdeskFront
Starting price$19/month$25/month per seat
PlatformsWebCloud-based SaaS
Founded20102013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Asana

Both cover

  • Slack
  • Salesforce
  • Jira
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Front
  • Customer support portal and knowledge basenot Front
  • Multi-channel support coordinationnot Front
  • AI-assisted support agent interactionnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Freshdesk
  • Enterprises using AI to resolve complex multi-step customer requestsnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Freshdesk or Front better?
Neither clearly leads. Freshdesk starts at $19/month and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Front?
Freshdesk starts at $19/month and Front at $25/month per seat.
Does Freshdesk or Front run on more platforms?
Freshdesk runs on Web. Front runs on Cloud-based SaaS.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Front is typically brought in for.
What can Freshdesk do that Front cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, Salesforce, Jira, SOC2.
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Related pages

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