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Customer Support · head to head

Front vs Microsoft Dynamics 365 Chat

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Free plan
No
Full reviewWebsite
Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Microsoft Dynamics 365 Chat specific pricing not disclosed on product page
  • They diverge on capability: Front covers Shared inbox, Microsoft Dynamics 365 Chat covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Microsoft Dynamics 365 Chat actually diverge.

Attributes where Front and Microsoft Dynamics 365 Chat differ
AttributeFrontMicrosoft Dynamics 365 Chat
Starting price$25/monthOn request
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
CategoryCustomer SupportLive Chat
Founded20131975

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot
  • Slack

Only in Microsoft Dynamics 365 Chat

  • Live chat
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI
  • Mobile app support

Both cover

  • Omnichannel messaging
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot Microsoft Dynamics 365 Chat
  • AI-powered helpdesk automationnot Microsoft Dynamics 365 Chat
  • Team collaboration on support ticketsnot Microsoft Dynamics 365 Chat

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Front
  • Multi-channel customer engagementnot Front
  • AI-powered customer conversationsnot Front
  • Enterprise customer service automationnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Microsoft Dynamics 365 Chat if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Microsoft Dynamics 365 Chat review

Questions people ask

Is Front or Microsoft Dynamics 365 Chat better?
Neither clearly leads. Front starts at $25/month and Microsoft Dynamics 365 Chat at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Microsoft Dynamics 365 Chat?
Front starts at $25/month and Microsoft Dynamics 365 Chat at On request.
Does Front or Microsoft Dynamics 365 Chat run on more platforms?
Front runs on Cloud-based SaaS. Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Microsoft Dynamics 365 Chat is typically brought in for.
What can Front do that Microsoft Dynamics 365 Chat cannot?
Front covers Shared inbox, Email collaboration, Analytics, Workflows. Microsoft Dynamics 365 Chat covers Live chat, Email support, Social media integration, Outlook. Both handle Omnichannel messaging, Web support, Android support.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
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