Softwr

Software · head to head

Epic MyChart vs MDLive

E

Epic MyChart

Software

Patient portal for accessing health records and communicating with providers

From
On request
Rated
-
Full reviewWebsite
MDLive logo

MDLive

Software

On-demand telehealth and virtual doctor visits

From
$59/visit
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epic MyChart myChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.; MDLive visit prices vary widely by service and insurance, from $0 up to $89 for urgent care, $179 for an initial therapy appointment and $299 for an initial psychiatry appointment
  • They diverge on capability: Epic MyChart covers View Medical Records, MDLive covers Video Consultations.

Where they differ

Only the attributes on which Epic MyChart and MDLive actually diverge.

Attributes where Epic MyChart and MDLive differ
AttributeEpic MyChartMDLive
Starting priceOn request$59/visit
Pricing modelquotesubscription
Founded19792002

Identical on both: free tier (No), platforms (Web, Mobile), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epic MyChart

  • View Medical Records
  • Secure Messaging
  • Appointment Scheduling
  • Prescription Management
  • Bill Pay
  • Medical History
  • Epic EHR
  • Lab Systems

Only in MDLive

  • Video Consultations
  • Mental Health Services
  • Psychiatry
  • Prescription Services
  • Urgent Care
  • Insurance
  • EHR Systems

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Epic MyChart

  • Patient Carenot MDLive
  • Medical Recordsnot MDLive
  • Practice Managementnot MDLive
  • Telehealthnot MDLive

MDLive

  • Insured patients wanting upfront-priced telehealth visits across urgent care, primary care, mental health and dermatologynot Epic MyChart

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epic MyChart

  • MyChart is not a direct-to-consumer product; Epic markets it as a tool that healthcare organizations license and configure to engage their own patients, so access depends entirely on a patient's provider having deployed Epic.

MDLive

  • Visit prices vary widely by service and insurance, from $0 up to $89 for urgent care, $179 for an initial therapy appointment and $299 for an initial psychiatry appointment
  • Follow-up mental health visits are billed at a flat rate before insurance: $140 for therapy and $159 for psychiatry
  • Not all insurance plans cover all MDLIVE services, so out-of-pocket cost depends on the specific plan

Pricing, plan by plan

Epic MyChart

On request

No published plan breakdown. See the Epic MyChart review.

MDLive

$59/visit
  • Primary Care Visit$59/visit
    • Board-certified doctors
    • 24/7 availability
    • Prescriptions

Which should you pick?

Choose Epic MyChart if

  • You need view medical records.
  • You work on Web, Mobile.
  • You also want secure messaging.
Epic MyChart review

Choose MDLive if

  • You need video consultations.
  • You work on Web, Mobile.
  • You also want mental health services.
MDLive review

Questions people ask

Is Epic MyChart or MDLive better?
Neither clearly leads. Epic MyChart starts at On request and MDLive at $59/visit, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epic MyChart or MDLive?
Epic MyChart starts at On request and MDLive at $59/visit.
Does Epic MyChart or MDLive run on more platforms?
Both run on Web, Mobile, so platform support will not decide this one for you.
What is Epic MyChart best used for?
Epic MyChart is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what MDLive is typically brought in for.
What can Epic MyChart do that MDLive cannot?
Epic MyChart covers View Medical Records, Secure Messaging, Appointment Scheduling, Prescription Management. MDLive covers Video Consultations, Mental Health Services, Psychiatry, Prescription Services. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Epic MyChart

More on MDLive

Keep looking

Other head to heads