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Software · head to head

ClientSuccess vs Pipedrive

ClientSuccess logo

ClientSuccess

Software

Customer Success Management Made Simple

From
$99/month
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClientSuccess setup and configuration requires significant implementation effort; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: ClientSuccess covers Health scores, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which ClientSuccess and Pipedrive actually diverge.

Attributes where ClientSuccess and Pipedrive differ
AttributeClientSuccessPipedrive
Starting price$99/monthOn request
PlatformsWebWeb, iOS, Android
Founded20142010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClientSuccess

  • Health scores
  • Customer lifecycle management
  • Success cycles
  • Pulse surveys
  • Executive dashboards
  • Salesforce
  • HubSpot
  • Zendesk

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

ClientSuccess

  • Customer Successnot Pipedrive
  • Account Managementnot Pipedrive
  • Retentionnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot ClientSuccess
  • Multi-channel communication with email and calendar syncnot ClientSuccess
  • Sales automation for small to mid-market teamsnot ClientSuccess

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClientSuccess

  • Setup and configuration requires significant implementation effort
  • Custom metrics setup requires some technical knowledge

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

ClientSuccess

$99/month
  • Startup$99/month
    • Basic health scores
    • Customer profiles
  • Growth$199/month
    • Playbooks
    • Automation
    • Reporting

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose ClientSuccess if

  • You need health scores.
  • You also want customer lifecycle management.
ClientSuccess review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is ClientSuccess or Pipedrive better?
Neither clearly leads. ClientSuccess starts at $99/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClientSuccess or Pipedrive?
ClientSuccess starts at $99/month and Pipedrive at On request.
Does ClientSuccess or Pipedrive run on more platforms?
ClientSuccess runs on Web. Pipedrive runs on Web, iOS, Android.
What is ClientSuccess best used for?
ClientSuccess is most often used for customer success, account management, retention. Of those, customer success and account management are not what Pipedrive is typically brought in for.
What can ClientSuccess do that Pipedrive cannot?
ClientSuccess covers Health scores, Customer lifecycle management, Success cycles, Pulse surveys. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack.

Answered from the vendors’ own pages

ClientSuccess: What integrations does ClientSuccess support?

ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.

Source
ClientSuccess: What features does ClientSuccess provide?

ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.

Source
ClientSuccess: Who is ClientSuccess designed for?

ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.

Source
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Related pages

More on ClientSuccess

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