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Software · head to head

Pipedrive vs SmartKarrot

Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite
SmartKarrot logo

SmartKarrot

Software

Intelligent Customer Success Platform

From
$499/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pipedrive email account connectivity restricted to maximum of five email accounts per user; SmartKarrot the entry Basic plan starts at $15,000 per year and includes only 5 users
  • They diverge on capability: Pipedrive covers Visual pipeline, SmartKarrot covers Customer 360.

Where they differ

Only the attributes on which Pipedrive and SmartKarrot actually diverge.

Attributes where Pipedrive and SmartKarrot differ
AttributePipedriveSmartKarrot
Starting priceOn request$499/month
PlatformsWeb, iOS, AndroidWeb
Founded20102018

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Only in SmartKarrot

  • Customer 360
  • Health monitoring
  • Playbook automation
  • Success planning
  • Touchpoints tracking
  • Salesforce
  • HubSpot
  • Intercom

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot SmartKarrot
  • Multi-channel communication with email and calendar syncnot SmartKarrot
  • Sales automation for small to mid-market teamsnot SmartKarrot

SmartKarrot

  • Tracking customer onboarding phases and account health for a SaaS businessnot Pipedrive
  • Segmenting accounts and users to target customer success playsnot Pipedrive
  • Reporting on customer success outcomes with embedded BI dashboardsnot Pipedrive

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

SmartKarrot

  • The entry Basic plan starts at $15,000 per year and includes only 5 users
  • All plans are billed annually with no monthly option
  • Basic includes only 2 third party integrations, Growth 3 and Pro 4
  • Usage tracking is limited to 1 SaaS product on Growth and 3 on Pro
  • Growth, Pro and Enterprise plans are all Contact Sales with no published price
  • Basic support is email-based only, with a dedicated CSM starting at Growth
  • SmartKonversation call intelligence is a paid add-on rather than an included feature on Basic, Growth or Pro
  • SmartOps advanced AI trends is an add-on available only on the Enterprise plan
  • Additional Lite users are billed at $10 per user per month on top of the plan fee

Pricing, plan by plan

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

SmartKarrot

$499/month
  • Professional$499/month
    • Health scores
    • Playbooks
    • Customer 360
  • Enterprise$1299/month
    • AI insights
    • Custom workflows
    • Advanced analytics

Which should you pick?

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Choose SmartKarrot if

  • You need customer 360.
  • You also want health monitoring.
SmartKarrot review

Questions people ask

Is Pipedrive or SmartKarrot better?
Neither clearly leads. Pipedrive starts at On request and SmartKarrot at $499/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pipedrive or SmartKarrot?
Pipedrive starts at On request and SmartKarrot at $499/month.
Does Pipedrive or SmartKarrot run on more platforms?
Pipedrive runs on Web, iOS, Android. SmartKarrot runs on Web.
What is Pipedrive best used for?
Pipedrive is most often used for sales pipeline management with kanban-style dashboards, multi-channel communication with email and calendar sync, sales automation for small to mid-market teams. Of those, sales pipeline management with kanban-style dashboards and multi-channel communication with email and calendar sync are not what SmartKarrot is typically brought in for.
What can Pipedrive do that SmartKarrot cannot?
Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. SmartKarrot covers Customer 360, Health monitoring, Playbook automation, Success planning. Both handle Slack.
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Related pages

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