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Software · head to head

Custify vs Pipedrive

Custify logo

Custify

Software

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Custify no mobile app for on-the-go customer success management; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Custify covers Health scores, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Custify and Pipedrive actually diverge.

Attributes where Custify and Pipedrive differ
AttributeCustifyPipedrive
Starting price$399/monthOn request
Pricing modelUnknownsubscription
PlatformsWebWeb, iOS, Android
Founded20172010

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Custify

  • Health scores
  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • Salesforce
  • HubSpot
  • Intercom

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

What people use each for

The jobs each tool is most often brought in to do.

Custify

  • Customer Successnot Pipedrive
  • Saasnot Pipedrive
  • Automationnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Custify
  • Multi-channel communication with email and calendar syncnot Custify
  • Sales automation for small to mid-market teamsnot Custify

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Custify if

  • You need health scores.
  • You also want playbooks.
Custify review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Custify or Pipedrive better?
Neither clearly leads. Custify starts at $399/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Custify or Pipedrive?
Custify starts at $399/month and Pipedrive at On request.
Does Custify or Pipedrive run on more platforms?
Custify runs on Web. Pipedrive runs on Web, iOS, Android.
What is Custify best used for?
Custify is most often used for customer success, saas, automation. Of those, customer success and saas are not what Pipedrive is typically brought in for.
What can Custify do that Pipedrive cannot?
Custify covers Health scores, Playbooks, Task automation, Customer 360. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration.

Answered from the vendors’ own pages

Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
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Related pages

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