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Software · head to head

Allscripts TouchWorks vs BetterHelp

Allscripts TouchWorks logo

Allscripts TouchWorks

Software

Cloud-based EHR and practice management for ambulatory care

From
$200/month
Rated
-
Full reviewWebsite
BetterHelp logo

BetterHelp

Software

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Allscripts TouchWorks allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired; BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • They diverge on capability: Allscripts TouchWorks covers Electronic Health Records, BetterHelp covers Video Sessions.

Where they differ

Only the attributes on which Allscripts TouchWorks and BetterHelp actually diverge.

Attributes where Allscripts TouchWorks and BetterHelp differ
AttributeAllscripts TouchWorksBetterHelp
Starting price$200/month$50/week
Pricing modelsubscriptionUnknown
PlatformsWeb, MobileWeb, iOS, Android
Founded19862013

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Allscripts TouchWorks

  • Electronic Health Records
  • Practice Management
  • ePrescribing
  • Patient Portal
  • Scheduling
  • Revenue Cycle Management
  • HL7
  • FHIR

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Allscripts TouchWorks

  • Patient Carenot BetterHelp
  • Medical Recordsnot BetterHelp
  • Practice Managementnot BetterHelp
  • Telehealthnot BetterHelp

BetterHelp

  • Online therapy with licensed mental health professionalsnot Allscripts TouchWorks
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot Allscripts TouchWorks
  • Access to 150+ worksheets and therapy support modulesnot Allscripts TouchWorks
  • Weekly free group seminars with expert therapistsnot Allscripts TouchWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Allscripts TouchWorks

  • Allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired
  • Pricing is not published
  • TouchWorks is not named on the Veradigm site, so whether it survives as a distinct product cannot be confirmed from the vendor

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

Pricing, plan by plan

Allscripts TouchWorks

$200/month

No published plan breakdown. See the Allscripts TouchWorks review.

BetterHelp

$50/week

No published plan breakdown. See the BetterHelp review.

Which should you pick?

Choose Allscripts TouchWorks if

  • You need electronic health records.
  • You work on Web, Mobile.
  • You also want practice management.
Allscripts TouchWorks review

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Questions people ask

Is Allscripts TouchWorks or BetterHelp better?
Neither clearly leads. Allscripts TouchWorks starts at $200/month and BetterHelp at $50/week, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Allscripts TouchWorks or BetterHelp?
Allscripts TouchWorks starts at $200/month and BetterHelp at $50/week.
Does Allscripts TouchWorks or BetterHelp run on more platforms?
Allscripts TouchWorks runs on Web, Mobile. BetterHelp runs on Web, iOS, Android.
What is Allscripts TouchWorks best used for?
Allscripts TouchWorks is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what BetterHelp is typically brought in for.
What can Allscripts TouchWorks do that BetterHelp cannot?
Allscripts TouchWorks covers Electronic Health Records, Practice Management, ePrescribing, Patient Portal. BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
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Related pages

More on Allscripts TouchWorks

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