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Healthcare · head to head

BetterHelp vs Zanda Health

BetterHelp logo

BetterHelp

Healthcare

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite
Zanda Health logo

Zanda Health

Healthcare

Practice management and clinical notes for allied health clinics, formerly Power Diary

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations; Zanda Health the 2024 rename from Power Diary means most third party reviews, integration guides and community answers still sit under the old name, so buyers researching Zanda Health find a thin trail and may wrongly conclude it is a new and unproven product.
  • They diverge on capability: BetterHelp covers Video Sessions, Zanda Health covers Unlimited admin users.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which BetterHelp and Zanda Health actually diverge.

Attributes where BetterHelp and Zanda Health differ
AttributeBetterHelpZanda Health
Starting price$50/week$19/month
Pricing modelsubscriptionPer user per month
Founded2013Unknown

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets
  • HIPAA
  • Cloud deployment
  • Web support

Only in Zanda Health

  • Unlimited admin users
  • Australian funder billing
  • Clinical note templates
  • Two way SMS
  • Telehealth Pro
  • Practitioner rostering
  • Client portal
  • BizzyAI Scribe

What people use each for

The jobs each tool is most often brought in to do.

BetterHelp

  • Online therapy with licensed mental health professionalsnot Zanda Health
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot Zanda Health
  • Access to 150+ worksheets and therapy support modulesnot Zanda Health
  • Weekly free group seminars with expert therapistsnot Zanda Health

Zanda Health

  • A five physiotherapist clinic in Melbourne that bulk bills Medicare and wants claiming inside the diary rather than a separate portalnot BetterHelp
  • A psychology group practice with more reception staff than clinicians, where per seat pricing elsewhere would double the billnot BetterHelp
  • A UK osteopathy practice moving off paper diaries that needs online booking and card payment without an implementation projectnot BetterHelp
  • A multi site podiatry business that needs room and equipment allocation alongside practitioner availabilitynot BetterHelp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

Zanda Health

  • The 2024 rename from Power Diary means most third party reviews, integration guides and community answers still sit under the old name, so buyers researching Zanda Health find a thin trail and may wrongly conclude it is a new and unproven product.
  • North American billing is not properly served: there is no claims clearinghouse and superbill handling is basic, so a United States practice will need a separate revenue cycle tool and will pay for two systems.
  • Pricing is quoted in United States dollars while the company, support hours and product depth are Australian, so buyers outside those two time zones get support with an overnight lag on urgent clinical scheduling problems.
  • SMS is billed per message beyond the plan allowance and a dedicated number is required in the United States and Canada, so a busy clinic sending reminders and follow ups accumulates a variable monthly cost that is not visible in the headline plan price.
  • Reporting is adequate for a single clinic but weak for a group: cross site financial consolidation and practitioner productivity comparison generally end up exported to a spreadsheet, which becomes a monthly manual job as soon as you pass a handful of locations.

Pricing, plan by plan

BetterHelp

$50/week
  • Standard$50/week
    • Messaging, live chat, phone sessions, video conferencing
    • 150+ digital worksheets
    • Access to 20+ weekly group seminars

Zanda Health

$19/month
  • Starter$19/month
    • One practitioner
    • One administrative user
    • 1,000 appointments per year
  • Growth$49/month
    • Base fee plus 19 USD per additional practitioner per month
    • Unlimited free administrative users
    • Unlimited appointments
  • Telehealth Pro add-on$9/month
    • Per practitioner
    • Unlimited video consultations
    • Recording and waiting room

Which should you pick?

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Choose Zanda Health if

  • You need unlimited admin users.
  • You work on Web, iOS, Android.
  • You also want australian funder billing.
Zanda Health review

Questions people ask

Is BetterHelp or Zanda Health better?
Neither clearly leads. BetterHelp starts at $50/week and Zanda Health at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BetterHelp or Zanda Health?
BetterHelp starts at $50/week and Zanda Health at $19/month.
Does BetterHelp or Zanda Health run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is BetterHelp best used for?
BetterHelp is most often used for online therapy with licensed mental health professionals, flexible scheduling with messaging, video, phone, and live chat options, access to 150+ worksheets and therapy support modules, weekly free group seminars with expert therapists. Of those, online therapy with licensed mental health professionals and flexible scheduling with messaging, video, phone, and live chat options are not what Zanda Health is typically brought in for.
What can BetterHelp do that Zanda Health cannot?
BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling. Zanda Health covers Unlimited admin users, Australian funder billing, Clinical note templates, Two way SMS.

Answered from the vendors’ own pages

BetterHelp: How much does BetterHelp cost per week?

BetterHelp costs between $50 and $90 per week, with the actual price determined by your location, therapist availability, and therapist preference. Charges are billed every 4 weeks rather than weekly despite per-week pricing.

Source
Zanda Health: Is Zanda Health the same as Power Diary?

Yes. Power Diary rebranded to Zanda Health in 2024. Same company, same product line, same data.

BetterHelp: What does BetterHelp subscription include?

BetterHelp includes access to therapy via messaging, live chat, phone sessions, and video conferencing. Subscribers receive 150+ digital worksheets and free access to 20+ weekly group seminars led by expert therapists on various mental health topics.

Source
Zanda Health: Do receptionists count as paid users?

No. On the Growth plan administrative users are unlimited and free. Only practitioners are charged.

BetterHelp: Can you cancel BetterHelp anytime?

Members can cancel their BetterHelp subscription at any time without penalties or restrictions. Cancellation is flexible with no long-term commitment required.

Source
Zanda Health: Does it handle Medicare bulk billing?

Yes, Medicare Online, DVA and bulk billing claims are submitted from within the platform for Australian practices.

Zanda Health: Is it suitable for a United States practice?

Only partly. Charting, scheduling and telehealth work, but there is no claims clearinghouse, so US insurance billing needs a separate system.

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