Software · head to head
Allscripts TouchWorks vs DrChrono
Allscripts TouchWorks
Software
Cloud-based EHR and practice management for ambulatory care
- From
- $200/month
- Rated
- -
DrChrono
Software
All-in-one medical practice management and EHR platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Allscripts TouchWorks allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired; DrChrono iOS-only mobile app with no Android support, limiting accessibility for non-Apple users
- They diverge on capability: Allscripts TouchWorks covers Practice Management, DrChrono covers Appointment Scheduling.
Where they differ
Only the attributes on which Allscripts TouchWorks and DrChrono actually diverge.
| Attribute | Allscripts TouchWorks | DrChrono |
|---|---|---|
| Starting price | $200/month | On request |
| Pricing model | subscription | Unknown |
| Platforms | Web, Mobile | iOS, iPad, Web |
| Founded | 1986 | 2009 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Allscripts TouchWorks
- Practice Management
- Scheduling
- Revenue Cycle Management
- HL7
- FHIR
- HITRUST
Only in DrChrono
- Appointment Scheduling
- Medical Billing
- Telehealth
- Api support
Both cover
- Electronic Health Records
- ePrescribing
- Patient Portal
- Labs
- Pharmacies
- Clearinghouses
- HIPAA
- SOC2
- Cloud deployment
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Allscripts TouchWorks
- Patient Care
- Medical Records
- Practice Management
- Telehealth
DrChrono
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Allscripts TouchWorks
- Allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired
- Pricing is not published
- TouchWorks is not named on the Veradigm site, so whether it survives as a distinct product cannot be confirmed from the vendor
DrChrono
- iOS-only mobile app with no Android support, limiting accessibility for non-Apple users
- Multi-provider scheduling lacks flexibility, forcing practices to use manual workarounds
- Medical billing is unreliable and complex, with claims processing cited as difficult and error-prone
- Billing features only available in higher-tier plans
- Support quality declined post-acquisition by EverHealth, with slower response times
- Auto-renewal contracts with unclear disclosure and restricted data portability when switching
- No published pricing, requires sales contact for quotes
Pricing, plan by plan
Allscripts TouchWorks
$200/monthNo published plan breakdown. See the Allscripts TouchWorks review.
DrChrono
On request- Prometheus$undefined/mo
- Core EHR
- Limited users
- Hippocrates$undefined/mo
- EHR + Practice Management
- Multiple providers
- Apollo$undefined/mo
- Full features
- Advanced analytics
- Apollo Plus$undefined/mo
- Apollo features
- Premium support
- Add-on integrations
Which should you pick?
Choose Allscripts TouchWorks if
- You need practice management.
- You work on Web, Mobile.
- You also want scheduling.
Choose DrChrono if
- You need appointment scheduling.
- You work on iOS, iPad, Web.
- You also want medical billing.
Questions people ask
- Is Allscripts TouchWorks or DrChrono better?
- Neither clearly leads. Allscripts TouchWorks starts at $200/month and DrChrono at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Allscripts TouchWorks or DrChrono?
- Allscripts TouchWorks starts at $200/month and DrChrono at On request.
- Does Allscripts TouchWorks or DrChrono run on more platforms?
- Allscripts TouchWorks runs on Web, Mobile. DrChrono runs on iOS, iPad, Web.
- What is Allscripts TouchWorks best used for?
- Allscripts TouchWorks is most often used for patient care, medical records, practice management, telehealth.
- What can Allscripts TouchWorks do that DrChrono cannot?
- Allscripts TouchWorks covers Practice Management, Scheduling, Revenue Cycle Management, HL7. DrChrono covers Appointment Scheduling, Medical Billing, Telehealth, Api support. Both handle Electronic Health Records, ePrescribing, Patient Portal, Labs.
Answered from the vendors’ own pages
DrChrono: What platforms does DrChrono support?
DrChrono is built primarily for Apple devices, with a native iPad app and iOS mobile app. Android users are limited to web browser access without full mobile functionality.
SourceDrChrono: Does DrChrono include practice management and medical billing?
Yes. DrChrono combines EHR, practice management, and medical billing into one platform. However, billing features are only available in higher-tier plans, and users report unreliable claims processing.
SourceDrChrono: How much does DrChrono cost?
DrChrono uses four pricing tiers (Prometheus, Hippocrates, Apollo, and Apollo Plus) but does not publish pricing. Costs vary by provider count and add-ons. Interested users must contact sales for custom quotes.
SourceDrChrono: Can I do patient messaging in DrChrono?
Patient messaging is available but only as an add-on feature with additional costs beyond the base subscription.
SourceDrChrono: Does DrChrono include ePrescribing?
Yes. DrChrono includes integrated ePrescribing capabilities built into the platform for prescription management.
Source