Software · head to head
Allscripts TouchWorks vs Athenahealth
Allscripts TouchWorks
Software
Cloud-based EHR and practice management for ambulatory care
- From
- $200/month
- Rated
- -
The short version
- Each has a real cost: Allscripts TouchWorks allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired; Athenahealth high implementation costs ranging up to $50,000+ for enterprise deployments
- They diverge on capability: Allscripts TouchWorks covers Practice Management, Athenahealth covers Medical Billing.
Where they differ
Only the attributes on which Allscripts TouchWorks and Athenahealth actually diverge.
| Attribute | Allscripts TouchWorks | Athenahealth |
|---|---|---|
| Starting price | $200/month | $140/month |
| Pricing model | subscription | Unknown |
| Platforms | Web, Mobile | Web, iOS, Android |
| Founded | 1986 | 1997 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Allscripts TouchWorks
- Practice Management
- ePrescribing
- Patient Portal
- Scheduling
- Revenue Cycle Management
- HL7
- FHIR
Only in Athenahealth
- Medical Billing
- Patient Engagement
- Telehealth
- Analytics
- Health Information Exchanges
Both cover
- Electronic Health Records
- Labs
- Pharmacies
- Clearinghouses
- HIPAA
- HITRUST
- SOC2
- Cloud deployment
- Web support
- Mobile support
What people use each for
The jobs each tool is most often brought in to do.
Allscripts TouchWorks
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Athenahealth
- Patient Care
- Medical Records
- Practice Management
- Telehealth
Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Allscripts TouchWorks
- Allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired
- Pricing is not published
- TouchWorks is not named on the Veradigm site, so whether it survives as a distinct product cannot be confirmed from the vendor
Athenahealth
- High implementation costs ranging up to $50,000+ for enterprise deployments
- Pricing tiers not transparently listed, requiring custom quotes
Pricing, plan by plan
Allscripts TouchWorks
$200/monthNo published plan breakdown. See the Allscripts TouchWorks review.
Athenahealth
$140/monthNo published plan breakdown. See the Athenahealth review.
Which should you pick?
Choose Allscripts TouchWorks if
- You need practice management.
- You work on Web, Mobile.
- You also want eprescribing.
Choose Athenahealth if
- You need medical billing.
- You work on Web, iOS, Android.
- You also want patient engagement.
Questions people ask
- Is Allscripts TouchWorks or Athenahealth better?
- Neither clearly leads. Allscripts TouchWorks starts at $200/month and Athenahealth at $140/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Allscripts TouchWorks or Athenahealth?
- Allscripts TouchWorks starts at $200/month and Athenahealth at $140/month.
- Does Allscripts TouchWorks or Athenahealth run on more platforms?
- Allscripts TouchWorks runs on Web, Mobile. Athenahealth runs on Web, iOS, Android.
- What is Allscripts TouchWorks best used for?
- Allscripts TouchWorks is most often used for patient care, medical records, practice management, telehealth.
- What can Allscripts TouchWorks do that Athenahealth cannot?
- Allscripts TouchWorks covers Practice Management, ePrescribing, Patient Portal, Scheduling. Athenahealth covers Medical Billing, Patient Engagement, Telehealth, Analytics. Both handle Electronic Health Records, Labs, Pharmacies, Clearinghouses.
Answered from the vendors’ own pages
Athenahealth: What platforms does Athenahealth serve?
Athenahealth's athenaOne serves small to medium-sized physician practices and hospitals with integrated clinical, financial, and operational workflows.
SourceAthenahealth: What is the pricing model for athenaOne?
Athenahealth uses customized pricing with percent-based or encounter-based models. Starting price reported at $140/month with implementation costs ranging from $5,000-$20,000 for small businesses.
SourceAthenahealth: Does Athenahealth include revenue cycle management?
Yes, athenaOne includes network-driven claims scrubbing with 95%+ first-pass rates, denial management, and A/R optimization.
SourceAthenahealth: What patient engagement features does Athenahealth offer?
Athenahealth provides athenaCommunicator for patient portals, automated appointment reminders, online scheduling, telehealth integration, digital intake, and broadcast messaging.
SourceAthenahealth: How many pre-built integrations does Athenahealth have?
Athenahealth's marketplace includes over 250 pre-integrated third-party apps, allowing practices to extend functionality without custom development.
Source