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Google Dialogflow vs Ada

Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Ada logo

Ada

Software

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; Ada pricing is not published anywhere and requires a sales conversation
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Ada covers Conversational AI.

Where they differ

Only the attributes on which Google Dialogflow and Ada actually diverge.

Attributes where Google Dialogflow and Ada differ
AttributeGoogle DialogflowAda
Pricing modelusage-basedsubscription
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Mobile, SMS, Messaging apps
Founded19982016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Telegram
  • Voice assistants support

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Analytics
  • Salesforce
  • Zendesk
  • API
  • SMS support

Both cover

  • Multi-language support
  • Slack
  • Web support
  • Mobile support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot Ada
  • Lead generationnot Ada
  • Customer supportnot Ada
  • Sales automationnot Ada

Ada

  • AI agents resolving customer queries over chat, voice and emailnot Google Dialogflow
  • Deflecting repetitive contacts before they reach an agentnot Google Dialogflow
  • Automating multi-step actions such as order lookups and returnsnot Google Dialogflow
  • Multilingual support across a global customer basenot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want integration with google services.
Google Dialogflow review

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Questions people ask

Is Google Dialogflow or Ada better?
Neither clearly leads. Google Dialogflow starts at Free and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Ada?
Google Dialogflow starts at Free and Ada at Free.
Does Google Dialogflow or Ada run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Ada runs on Web, Mobile, SMS, Messaging apps.
Can I use Google Dialogflow for free?
Both have a free tier, so you can try either at no cost before committing.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Ada is typically brought in for.
What can Google Dialogflow do that Ada cannot?
Google Dialogflow covers NLU and NLG, Integration with Google services, Webhooks, Google Cloud. Ada covers Conversational AI, Automatic resolution, Analytics, Salesforce. Both handle Multi-language support, Slack, Web support, Mobile support.
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Related pages

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