Softwr

Software · head to head

Google Dialogflow vs IBM Watson Assistant

Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
IBM Watson Assistant logo

IBM Watson Assistant

Software

IBM's enterprise AI platform for conversational experiences

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant
  • They diverge on capability: Google Dialogflow covers NLU and NLG, IBM Watson Assistant covers NLU engine.

Where they differ

Only the attributes on which Google Dialogflow and IBM Watson Assistant actually diverge.

Attributes where Google Dialogflow and IBM Watson Assistant differ
AttributeGoogle DialogflowIBM Watson Assistant
Pricing modelusage-basedsubscription
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Mobile, Messaging, Voice, Contact centers
Founded19981911

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Telegram
  • Messaging apps support

Only in IBM Watson Assistant

  • NLU engine
  • Dialogue management
  • Integration with Watson services
  • Multi-language
  • Teams
  • Salesforce
  • SAP
  • Messaging support

Both cover

  • Slack
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

IBM Watson Assistant

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

IBM Watson Assistant

  • Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

IBM Watson Assistant

Free
  • FreeFree
    • Basic chatbot
    • Limited interactions
  • Plus$140/month
    • Unlimited interactions
    • Advanced features
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose IBM Watson Assistant if

  • You need nlu engine.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging, Voice, Contact centers.
  • You also want dialogue management.
IBM Watson Assistant review

Questions people ask

Is Google Dialogflow or IBM Watson Assistant better?
Neither clearly leads. Google Dialogflow starts at Free and IBM Watson Assistant at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or IBM Watson Assistant?
Google Dialogflow starts at Free and IBM Watson Assistant at Free.
Does Google Dialogflow or IBM Watson Assistant run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers.
Can I use Google Dialogflow for free?
Both have a free tier, so you can try either at no cost before committing.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation.
What can Google Dialogflow do that IBM Watson Assistant cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Multi-language. Both handle Slack, Web support, Mobile support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Google Dialogflow

More on IBM Watson Assistant

Keep looking

Other head to heads