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Google Dialogflow vs Jivochat

Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Jivochat covers Live chat.

Where they differ

Only the attributes on which Google Dialogflow and Jivochat actually diverge.

Attributes where Google Dialogflow and Jivochat differ
AttributeGoogle DialogflowJivochat
Pricing modelusage-basedfreemium
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Mobile app, IOS, Android
Founded19982008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Mobile support
  • Messaging apps support

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Viber
  • Mobile app support
  • IOS support

Both cover

  • Slack
  • Telegram
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot Jivochat
  • Lead generationnot Jivochat
  • Customer supportnot Jivochat
  • Sales automationnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Google Dialogflow
  • Handling customer conversations from one agent inboxnot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Questions people ask

Is Google Dialogflow or Jivochat better?
Neither clearly leads. Google Dialogflow starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Jivochat?
Google Dialogflow starts at Free and Jivochat at Free.
Does Google Dialogflow or Jivochat run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Google Dialogflow for free?
Both have a free tier, so you can try either at no cost before committing.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Jivochat is typically brought in for.
What can Google Dialogflow do that Jivochat cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack, Telegram, Web support.
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Related pages

More on Google Dialogflow

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