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Google Dialogflow vs Conversica

Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Conversica logo

Conversica

Software

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Google Dialogflow has a free tier, so it costs nothing to try first.
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Conversica covers Conversational AI.

Where they differ

Only the attributes on which Google Dialogflow and Conversica actually diverge.

Attributes where Google Dialogflow and Conversica differ
AttributeGoogle DialogflowConversica
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Email, SMS, Messaging apps
Founded19982009

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Slack
  • Facebook
  • Telegram

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Zapier

Both cover

  • Web support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Conversica

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Conversica

Nothing recorded yet. See the Conversica review.

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Questions people ask

Is Google Dialogflow or Conversica better?
Neither clearly leads. Google Dialogflow starts at Free and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Conversica?
Google Dialogflow has a free tier; the other does not. Paid plans start at Free for Google Dialogflow and On request for Conversica.
Does Google Dialogflow or Conversica run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Conversica runs on Web, Email, SMS, Messaging apps.
Can I use Google Dialogflow for free?
Yes. Google Dialogflow has a free tier, so you can try it without paying. Conversica starts at On request.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation.
What can Google Dialogflow do that Conversica cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Web support, Messaging apps support.
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Related pages

More on Google Dialogflow

More on Conversica

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