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Live Chat & Chatbots · head to head

Google Dialogflow vs Acquire

Google Dialogflow logo

Google Dialogflow

Live Chat & Chatbots

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Only Google Dialogflow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; Acquire pricing is not published on any tier
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Acquire covers Live chat.

Where they differ

Only the attributes on which Google Dialogflow and Acquire actually diverge.

Attributes where Google Dialogflow and Acquire differ
AttributeGoogle DialogflowAcquire
Starting priceFree$50/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Ios, Android
Founded19982015

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Telegram
  • Mobile support

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot Acquire
  • Lead generationnot Acquire
  • Customer supportnot Acquire
  • Sales automationnot Acquire

Acquire

  • Live chat and messaging on a website or appnot Google Dialogflow
  • Omnichannel support across chat, SMS, email and voicenot Google Dialogflow
  • Video and cobrowsing sessions with customersnot Google Dialogflow
  • Routing and SLAs across a support queuenot Google Dialogflow
  • Call deflection from phone into digital channelsnot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Questions people ask

Is Google Dialogflow or Acquire better?
Neither clearly leads. Google Dialogflow starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Acquire?
Google Dialogflow has a free tier; the other does not. Paid plans start at Free for Google Dialogflow and $50/month for Acquire.
Does Google Dialogflow or Acquire run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Acquire runs on Web, Ios, Android.
Can I use Google Dialogflow for free?
Yes. Google Dialogflow has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Acquire is typically brought in for.
What can Google Dialogflow do that Acquire cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Slack, Web support.
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Related pages

More on Google Dialogflow

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