Live Chat · alternatives
Alternatives to Salesforce Service Cloud Chat
22 live chat tools sit alongside Salesforce Service Cloud Chat in this directory. Below is what separates each from Salesforce Service Cloud Chat on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 22
- With a free tier
- 11
- Cheaper to start
- 7
- Salesforce Service Cloud Chat starts at
- $25/month
Why people look past Salesforce Service Cloud Chat
Only what the record supports. Each point below is a figure on the Salesforce Service Cloud Chat entry measured against the tools listed beside it.
There is no free tier
The record for Salesforce Service Cloud Chat carries no free tier, so evaluating it means paying first. 11 of the 22 alternatives below can be used without paying.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
AWS conversational AI service
- Can be used without paying; Salesforce Service Cloud Chat cannot.
- Starts $24.996 a per speech request cheaper, at $0.004/per speech request.
Omnichannel messaging and customer engagement platform
Priced and rated the same as Salesforce Service Cloud Chat on the figures we hold. The difference, if there is one, is in the feature records.
Open-source chatbot platform and framework
- Can be used without paying; Salesforce Service Cloud Chat cannot.
- Starts $8975 a year dearer, at $9000/year.
Customer messaging platform for startups and SMBs
- Can be used without paying; Salesforce Service Cloud Chat cannot.
- Starts $20 a month dearer, at $45/month.
Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS
- Can be used without paying; Salesforce Service Cloud Chat cannot.
- Starts $10 a month cheaper, at $15/month.
No-code chatbot builder for websites, WhatsApp, and lead generation
- Can be used without paying; Salesforce Service Cloud Chat cannot.
- Starts $7 a month dearer, at €32/month.
Every Salesforce Service Cloud Chat alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Salesforce Service Cloud Chat badges page.
Cheaper ways to solve the same problem
Free to start (11)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
Cheaper than Salesforce Service Cloud Chat (7)
Entry price under Salesforce Service Cloud Chat's $25/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
What you would be giving up
Salesforce Service Cloud Chat is most often brought in for customer engagement, lead generation, customer support, sales automation. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Salesforce Service Cloud Chat is broadly right and the question is cost, the Salesforce Service Cloud Chat pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Live Chat category lists everything the directory holds, and best live chat tools ranks them.
Salesforce Service Cloud Chat runs on web, mobile apps. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Salesforce Service Cloud Chat alternatives
- What are the main alternatives to Salesforce Service Cloud Chat?
- 22 other live chat tools are listed in this directory, led by Amazon Lex, Zendesk Sunshine Conversations, Botpress, Crisp. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Salesforce Service Cloud Chat?
- 11 of the alternatives listed here can be used without paying: Amazon Lex, Botpress, Crisp, ManyChat, Landbot.
- Is there a cheaper alternative to Salesforce Service Cloud Chat?
- Yes. 7 of the alternatives below start under Salesforce Service Cloud Chat's $25/month: Amazon Lex at Free, then $0.004/per speech request, ManyChat at Free, then $15/month, Conferbot at Free, then $19/month, Jivochat at Free.
- Why do people look for an alternative to Salesforce Service Cloud Chat?
- On the figures on record, one thing stands out: there is no free tier. Each is set out with the numbers behind it above.
- What would I give up by switching from Salesforce Service Cloud Chat?
- Salesforce Service Cloud Chat is most often brought in for customer engagement, lead generation, customer support, sales automation. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Salesforce Service Cloud Chat?
- None of the live chat tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Salesforce Service Cloud Chat alternatives chosen?
- They are the tools filed in the same category, Live Chat, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Salesforce Service Cloud Chat against one of these directly?
- Every alternative below has a side-by-side page against Salesforce Service Cloud Chat covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every live chat tool?
- No. It covers what this directory holds in the Live Chat category, 22 tools beside Salesforce Service Cloud Chat. The category page lists the rest of the catalogue as it grows.