Live Chat · pricing
Salesforce Service Cloud Chat pricing
No tier breakdown is published on the record we hold for Salesforce Service Cloud Chat. Below is what is on record, and how it compares with the live chat tools listed alongside it.
As of 30 August 2026, Salesforce Service Cloud Chat pricing is $25/month. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- $25/month
- Model
- Not recorded
- Tiers
- -
- Free tier
- Not on record
What is on record
The Salesforce Service Cloud Chat catalogue entry carries a starting price of $25/month, but no tier breakdown. The category comparison below is still useful, and the Salesforce Service Cloud Chat review carries the full feature record.
What the product covers
The full Salesforce Service Cloud Chat feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Live chat messaging
- CRM integration
- Agent desktop integration
- Visitor tracking
Integrations
- Salesforce ecosystem
- Slack
- Gmail
- Microsoft Teams
Platform
- Web support
- Mobile app support
- IOS support
- Android support
People bring Salesforce Service Cloud Chat in for customer engagement, lead generation, customer support, sales automation. If that is not the job you are buying for, the alternatives to Salesforce Service Cloud Chat are worth a look before you commit to a tier.
How that compares in Live Chat
Across the 4 live chat tools in this directory that publish a starting price, the median entry point is $25.5/month. Salesforce Service Cloud Chat starts at $25/month, which puts it in line with the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Salesforce Service Cloud Chat (this page) | $25/month | - | - | |
| ManyChat | Free, then $15/month | freemium | - | vs Salesforce Service Cloud Chat |
| Landbot | Free, then €32/month | freemium | - | vs Salesforce Service Cloud Chat |
| Conferbot | Free, then $19/month | freemium | - | vs Salesforce Service Cloud Chat |
| Kore.ai | On request | subscription | - | vs Salesforce Service Cloud Chat |
| Jivochat | Free | subscription | - | vs Salesforce Service Cloud Chat |
| Conversica | On request | subscription | - | vs Salesforce Service Cloud Chat |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Salesforce Service Cloud Chat badges page.
Before you pay for Salesforce Service Cloud Chat
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: not published on the record we hold. With no free tier on record, the cheapest way to answer the rest is to compare Salesforce Service Cloud Chat against the tools that do have one before committing.
Salesforce Service Cloud Chat runs on web, mobile apps, and is published by Salesforce Inc. of San Francisco, California, USA. The full record is on the Salesforce Service Cloud Chat review, and the rest of the category is under best live chat tools.
Salesforce Service Cloud Chat pricing on the vendor's own site
Salesforce Service Cloud Chat pricing questions
- How much does Salesforce Service Cloud Chat cost?
- Salesforce Service Cloud Chat starts at $25/month. No tier-by-tier breakdown is published on the record we hold.
- Does Salesforce Service Cloud Chat have a free plan?
- Not on the record we hold. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- Is Salesforce Service Cloud Chat expensive for a live chat tool?
- It starts in line with the middle of its category. Across the 4 live chat tools in this directory that publish a starting price, the median entry point is $25.5/month; Salesforce Service Cloud Chat starts at $25/month.
- Which live chat tools can I use without paying?
- 5 of the 8 live chat tools listed alongside Salesforce Service Cloud Chat have a free tier: ManyChat, Landbot, Conferbot, Jivochat, Botpress.
- What am I actually paying for with Salesforce Service Cloud Chat?
- The record lists 12 features across 3 areas: other, integrations, platform. In practice it is brought in for customer engagement, lead generation, customer support.
- Does Salesforce Service Cloud Chat charge per user?
- The record carries a price and a billing period, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Salesforce Service Cloud Chat prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Salesforce Service Cloud Chat against before paying?
- The closest live chat tools in this directory are ManyChat, Landbot, Conferbot, Kore.ai. Each has a side-by-side comparison with Salesforce Service Cloud Chat covering price, platforms and features.