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Live Chat & Chatbots · head to head

Rasa vs Verloop.io

Rasa logo

Rasa

Live Chat & Chatbots

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat & Chatbots

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Rasa covers NLU engine, Verloop.io covers NLP-powered chatbot.

Where they differ

Only the attributes on which Rasa and Verloop.io actually diverge.

Attributes where Rasa and Verloop.io differ
AttributeRasaVerloop.io
Pricing modelopen-sourceUnknown
PlatformsOn-premise, Cloud deployment, Docker, KubernetesWeb, Mobile, Messenger, WhatsApp, Instagram
Founded20162015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rasa

  • NLU engine
  • Dialogue management
  • Testing tools
  • Teams
  • Custom channels
  • API
  • On-premise support
  • Cloud deployment support

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Sentiment analysis
  • Salesforce
  • Zendesk
  • Freshdesk
  • WhatsApp

Both cover

  • Multi-language support
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Verloop.io

Verloop.io

  • Customer support automationnot Rasa
  • Lead qualificationnot Rasa
  • FAQ automationnot Rasa
  • Appointment bookingnot Rasa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Rasa or Verloop.io better?
Neither clearly leads. Rasa starts at Free and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rasa or Verloop.io?
Rasa starts at Free and Verloop.io at Free.
Does Rasa or Verloop.io run on more platforms?
Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Rasa for free?
Both have a free tier, so you can try either at no cost before committing.
What is Rasa best used for?
Rasa is most often used for developers self-hosting an open source conversational ai framework before needing enterprise scale. Of those, developers self-hosting an open source conversational ai framework before needing enterprise scale is not what Verloop.io is typically brought in for.
What can Rasa do that Verloop.io cannot?
Rasa covers NLU engine, Dialogue management, Testing tools, Teams. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Sentiment analysis. Both handle Multi-language support, Slack.

Answered from the vendors’ own pages

Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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Related pages

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