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Software · head to head

Bold360 vs Rasa

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Software

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: Bold360 covers Live chat messaging, Rasa covers NLU engine.

Where they differ

Only the attributes on which Bold360 and Rasa actually diverge.

Attributes where Bold360 and Rasa differ
AttributeBold360Rasa
Starting priceOn requestFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidOn-premise, Cloud deployment, Docker, Kubernetes
Founded20052016

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • Webhooks
  • Web support

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Slack
  • Teams
  • Custom channels
  • On-premise support

Both cover

  • API

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Rasa
  • Lead generationnot Rasa
  • Customer supportnot Rasa
  • Sales automationnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is Bold360 or Rasa better?
Neither clearly leads. Bold360 starts at On request and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Rasa?
Rasa has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Rasa.
Does Bold360 or Rasa run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Rasa is typically brought in for.
What can Bold360 do that Rasa cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. Both handle API.
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