Live Chat & Chatbots · head to head
Kayako vs ManyChat
ManyChat
Live Chat & Chatbots
Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS
- From
- Free
- Rated
- -
The short version
- Only ManyChat has a free tier, so it costs nothing to try first.
- Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
- They diverge on capability: Kayako covers Unified inbox, ManyChat covers Visual Flow Builder.
Where they differ
Only the attributes on which Kayako and ManyChat actually diverge.
Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kayako
- Unified inbox
- Live chat
- Help center
- Customer journey
- Automation
- Reporting
- Slack
- Salesforce
Only in ManyChat
- Visual Flow Builder
- Instagram Automation
- WhatsApp Automation
- SMS Marketing
- Broadcast Campaigns
- E-commerce Integrations
What people use each for
The jobs each tool is most often brought in to do.
Kayako
- Help desk ticketing with a unified inbox and knowledge basenot ManyChat
- Resolving support tickets automatically with an AI agentnot ManyChat
ManyChat
- Automating Instagram DM and comment repliesnot Kayako
- Lead generation via chat funnelsnot Kayako
- WhatsApp order updates and broadcastsnot Kayako
- E-commerce cart recovery via chatnot Kayako
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kayako
- The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
- No per agent monthly price is published for the full Kayako One platform
- Full platform pricing requires talking to an expert
ManyChat
- Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
- WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
- The free plan has restrictive contact and feature limits compared to paid competitors.
- Advanced flow logic can become difficult to manage for very complex automation sequences.
Pricing, plan by plan
Kayako
$30/month- Inbox$30/month
- Email & live chat
- Help center
- Basic automation
- Growth$60/month
- Everything in Inbox
- Customer journey
- SLA management
- Scale$100/month
- Everything in Growth
- Advanced reporting
- Custom roles
ManyChat
Free- Free$undefined/month
- Limited contacts
- Core automation features
- Basic channels
- Pro$15/month
- Higher contact limits
- All channels
- Broadcast messaging
Which should you pick?
Choose Kayako if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want live chat.
Choose ManyChat if
- You need visual flow builder.
- You want to start without paying.
- You work on web, ios, android.
- You also want instagram automation.
Questions people ask
- Is Kayako or ManyChat better?
- Neither clearly leads. Kayako starts at $30/month and ManyChat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kayako or ManyChat?
- ManyChat has a free tier; the other does not. Paid plans start at $30/month for Kayako and Free for ManyChat.
- Does Kayako or ManyChat run on more platforms?
- Kayako runs on Web, Ios, Android. ManyChat runs on web, ios, android.
- Can I use ManyChat for free?
- Yes. ManyChat has a free tier, so you can try it without paying. Kayako starts at $30/month.
- What is Kayako best used for?
- Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what ManyChat is typically brought in for.
- What can Kayako do that ManyChat cannot?
- Kayako covers Unified inbox, Live chat, Help center, Customer journey. ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing.
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