Live Chat & Chatbots · head to head
Conferbot vs Kayako
Conferbot
Live Chat & Chatbots
No-code AI chatbot builder for websites and messaging channels
- From
- Free
- Rated
- -
The short version
- Only Conferbot has a free tier, so it costs nothing to try first.
- Each has a real cost: Conferbot the free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- They diverge on capability: Conferbot covers Visual flow builder, Kayako covers Live chat.
Where they differ
Only the attributes on which Conferbot and Kayako actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conferbot
- Visual flow builder
- Omnichannel deployment
- AI-powered responses
- Templates library
- Integrations
- Analytics dashboard
- Developer API and SDKs
- Knowledge base and ticketing
Only in Kayako
- Live chat
- Help center
- Customer journey
- Automation
- Reporting
- Slack
- Salesforce
- Zapier
Both cover
- Unified inbox
What people use each for
The jobs each tool is most often brought in to do.
Conferbot
- Automating website lead capture with conversational formsnot Kayako
- Handling customer support inquiries across messaging appsnot Kayako
- Deploying a single bot across WhatsApp, Messenger, and website widgetnot Kayako
- Booking meetings via chatbot with calendar integrationnot Kayako
- Deflecting support tickets with a knowledge base botnot Kayako
Kayako
- Help desk ticketing with a unified inbox and knowledge basenot Conferbot
- Resolving support tickets automatically with an AI agentnot Conferbot
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conferbot
- The free plan is capped at 600 conversations per month and a single seat, which limits it to very small operations.
- Advanced features like custom branding and A/B testing require the Pro tier or higher rather than being available at entry-level paid plans.
- Extra conversations beyond plan limits are billed per-unit ($0.01 each on Starter/Pro), which can make costs unpredictable at scale.
- The platform lacks the deep enterprise conversational-AI training and analytics depth of larger incumbents like Intercom or Drift.
- Voice channel support is not part of the core channel list, which is limited to website and text-based messaging apps.
Kayako
- The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
- No per agent monthly price is published for the full Kayako One platform
- Full platform pricing requires talking to an expert
Pricing, plan by plan
Conferbot
Free- FreeFree
- 600 conversations/month
- 1 seat
- Basic integrations
- Starter$19/month
- 2,000 conversations/month
- Removes Conferbot branding
- All integrations
- Pro$39/month
- 5,000 conversations/month
- 5 seats included
- Custom branding
- Business$59/month
- 10,000 conversations/month
- 15 seats included
- White-label solution
Kayako
$30/month- Inbox$30/month
- Email & live chat
- Help center
- Basic automation
- Growth$60/month
- Everything in Inbox
- Customer journey
- SLA management
- Scale$100/month
- Everything in Growth
- Advanced reporting
- Custom roles
Which should you pick?
Choose Conferbot if
- You need visual flow builder.
- You want to start without paying.
- You work on web, ios, android, api.
- You also want omnichannel deployment.
Choose Kayako if
- You need live chat.
- You work on Web, Ios, Android.
- You also want help center.
Questions people ask
- Is Conferbot or Kayako better?
- Neither clearly leads. Conferbot starts at Free and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conferbot or Kayako?
- Conferbot has a free tier; the other does not. Paid plans start at Free for Conferbot and $30/month for Kayako.
- Does Conferbot or Kayako run on more platforms?
- Conferbot runs on web, ios, android, api. Kayako runs on Web, Ios, Android.
- Can I use Conferbot for free?
- Yes. Conferbot has a free tier, so you can try it without paying. Kayako starts at $30/month.
- What is Conferbot best used for?
- Conferbot is most often used for automating website lead capture with conversational forms, handling customer support inquiries across messaging apps, deploying a single bot across whatsapp, messenger, and website widget, booking meetings via chatbot with calendar integration. Of those, automating website lead capture with conversational forms and handling customer support inquiries across messaging apps are not what Kayako is typically brought in for.
- What can Conferbot do that Kayako cannot?
- Conferbot covers Visual flow builder, Omnichannel deployment, AI-powered responses, Templates library. Kayako covers Live chat, Help center, Customer journey, Automation. Both handle Unified inbox.
Answered from the vendors’ own pages
Conferbot: What does Conferbot cost?
Four plans: Free at $0/month with 600 conversations, Starter at $19/month with 2,000, Pro at $39/month with 5,000, and Business at $59/month with 10,000. Annual billing takes 20% off any paid plan.
SourceConferbot: Is there a free plan, and what does it include?
Yes. The free plan covers 600 conversations a month, one chatbot and the core features, with no card required to start. It is a standing plan rather than a trial.
SourceConferbot: Can I change plan later?
Yes. Plans can be upgraded or downgraded at any time from the account dashboard, and Conferbot states there are no setup fees or hidden costs on any tier.
SourceConferbot: Which channels can one bot be deployed to?
A single bot can run on a website widget and on WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Discord, Microsoft Teams and LINE, with conversations handled in one shared inbox.
SourceConferbot: Does Conferbot offer an API?
Yes. Version 3.0.0 added a developer REST API with Node.js and Python SDKs, mobile SDKs for React Native, Flutter, iOS and Android, and enterprise SSO and SAML.
SourceRelated pages
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