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Software · head to head

Freshchat vs Haptik

Freshchat logo

Freshchat

Software

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Freshchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Freshchat covers Live chat, Haptik covers Conversational AI.

Where they differ

Only the attributes on which Freshchat and Haptik actually diverge.

Attributes where Freshchat and Haptik differ
AttributeFreshchatHaptik
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice
Founded20102013

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales
  • Shopify

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • Facebook
  • API
  • Mobile support
  • Messaging apps support

Both cover

  • WhatsApp
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

  • Live chat on a website or in an appnot Haptik
  • Shared inbox across chat, email and social messengersnot Haptik
  • Chatbot deflection before a conversation reaches an agentnot Haptik
  • Routing conversations by skill or language on the higher tiersnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Freshchat
  • Automating customer conversations across messaging channelsnot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is Freshchat or Haptik better?
Neither clearly leads. Freshchat starts at Free and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or Haptik?
Freshchat has a free tier; the other does not. Paid plans start at Free for Freshchat and On request for Haptik.
Does Freshchat or Haptik run on more platforms?
Freshchat runs on Web, Ios, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
Can I use Freshchat for free?
Yes. Freshchat has a free tier, so you can try it without paying. Haptik starts at On request.
What is Freshchat best used for?
Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Haptik is typically brought in for.
What can Freshchat do that Haptik cannot?
Freshchat covers Live chat, Chatbots, Campaigns, Instagram. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle WhatsApp, Slack, Web support.
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Related pages

More on Freshchat

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