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Jira Service Management
High-velocity service management
As of 30 August 2026, Jira Service Management is free to use. Jira Service Management is an ITSM solution that enables IT and service teams to deliver exceptional service experiences fast. Softwr lists it under Customer Support. Jira Service Management is made by Atlassian, launched in 2002, available on Web, iOS, Android.
Overview
What Jira Service Management does
Jira Service Management is an ITSM solution that enables IT and service teams to deliver exceptional service experiences fast. Built on Jira, it brings development and IT teams together.
What people use it for
- IT service management
- Incident response
- Change management
- Asset tracking
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Jira Service Management.
- Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
- Customers must navigate to separate pricing section or contact sales for cost information
Cross-shopped
What people choose instead of Jira Service Management
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Jira Service ManagementvsFront
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- Jira Service ManagementvsFreshdesk
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Pricing
What Jira Service Management costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 3 agents
- Ticket management
- Knowledge base
- SLA management
Standard
$20 /mo
- Unlimited customers
- 250 agents
- 20 GB storage
- Audit logs
Premium
$45 /mo
- Advanced incident management
- Asset management
- Change management
Enterprise
On request
- Unlimited sites
- 24/7 support
- Data residency
Capabilities
Features
Incident management
Change management
Problem management
Asset management
Knowledge management
SLAs
Jira Software
Integration with Jira Software
Confluence
Integration with Confluence
Slack
Integration with Slack
PagerDuty
Integration with PagerDuty
Opsgenie
Integration with Opsgenie
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Jira Service Management cost?
Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.
SourceBehind it
Who makes Jira Service Management
- Company
- Atlassian
- Based in
- Sydney, Australia
Keep looking
Where to go from Jira Service Management
- Jira Service Management alternativesEvery product people weigh against it
- Jira Service Management pricingPlans, floors and what the tiers exclude
- Jira Service Management badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Jira Service Management with
- Kustomer
- Front
- Freshdesk
- Groove
- ServiceNow
- Salesforce Service Cloud
- Zendesk
- Sprinklr Service
- RingCentral Contact Center
- Verint
- Kapture CX
- Re:amaze
- SupportBee
- UJET
- UserVoice
- Freshservice
- RingCentral Contact Center
- Verint
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From $65/mo13 researched notesEnterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Jira Service Management, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Jira Service Management
Jira Service Management alternatives
What people switch to, and what they give up
Jira Service Management pricing
Every tier, and where the cost actually lands
Compare Jira Service Management
Put it head to head with anything we hold
Jira Service Management badge
Its rating, and an embed for your own site
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