Chatwootvs
Appwrite
Appwrite: Open-source backend platform that offers self-hosting capabilities similar to Chatwoot's model
Chatwoot
Open-source customer engagement platform
As of 30 August 2026, Chatwoot has a free plan and paid plans start at $19/month. Chatwoot is an open-source customer engagement platform that provides live chat, email support, and social media channels in one place with full data ownership. Softwr lists it under Customer Support. Chatwoot is made by Chatwoot Inc, launched in 2017, available on Web, Self-hosted.
Overview
What Chatwoot does
Chatwoot is an open-source customer engagement platform that provides live chat, email support, and social media channels in one place with full data ownership.
What people use it for
- Self-hosted support
- Privacy-first chat
- Multi-channel support
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Chatwoot.
- Free plan limited to 2 agents and 500 conversations per month
- Self-hosted option requires managing infrastructure, updates, and external messaging costs
- Smaller ecosystem and community compared to Zendesk or Intercom
- AI features require credit consumption and additional configuration
Cross-shopped
What people choose instead of Chatwoot
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Chatwootvsn8n
n8n: Open-source workflow automation platform offering self-hosted omnichannel capabilities
- ChatwootvsPlane
Plane: Open-source project management and collaboration tool with self-hosting option
Pricing
What Chatwoot costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Hacker
Free
- 2 agents
- 500 conversations per month
- 1 live chat channel
Startups
$19 /mo
- Unlimited agents
- Unlimited conversations
Capabilities
Features
Live chat
Email inbox
Social channels
Knowledge base
Chatbots
Reports
Slack
Integration with Slack
WhatsApp
Integration with WhatsApp
Telegram
Integration with Telegram
Line
Integration with Line
Facebook
Integration with Facebook
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Chatwoot offer a self-hosted option?
Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.
SourceWhat communication channels does Chatwoot support?
Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.
SourceIs there a free plan for Chatwoot?
Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.
SourceWhat AI features does Chatwoot include?
Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.
SourceBehind it
Who makes Chatwoot
- Company
- Chatwoot Inc
- Based in
- Bangalore, India
- Founders
- Sojan Jose, Pranav Raj S, Nithin David Thomas
Timeline
Chatwoot over time
Keep looking
Where to go from Chatwoot
- Chatwoot alternativesEvery product people weigh against it
- Chatwoot pricingPlans, floors and what the tiers exclude
- Chatwoot badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Chatwoot with
- Re:amaze
- Missive
- LiveAgent
- HelpCrunch
- Customerly
- Help Scout
- Freshdesk
- Groove
- Richpanel
- Sprinklr Service
- Dixa
- SupportBee
- RingCentral Contact Center
- UJET
- UserVoice
- Verint
- Re:amaze
- SupportBee
Other Customer Support software
Mobile-first cloud contact centre that publishes per-seat list prices and runs on Google Cloud
From $65/mo13 researched notesEnterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio
Pricing on request12 researched notes
Softwr does not host reviews and shows no star rating for Chatwoot, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Chatwoot
Chatwoot alternatives
What people switch to, and what they give up
Chatwoot pricing
Every tier, and where the cost actually lands
Compare Chatwoot
Put it head to head with anything we hold
Chatwoot badge
Its rating, and an embed for your own site
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Per user per month