HubSpot Service Hubvs
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HubSpot Service Hub
Customer service software for scaling companies
As of 30 August 2026, HubSpot Service Hub has a free plan and paid plans start at $10/month. HubSpot Service Hub is a customer service platform that helps teams scale support, drive self-service, and improve customer satisfaction with a unified CRM plat. Softwr lists it under Customer Support. HubSpot Service Hub is made by HubSpot Inc, launched in 2006, available on Web, iOS, Android.
Overview
What HubSpot Service Hub does
HubSpot Service Hub is a customer service platform that helps teams scale support, drive self-service, and improve customer satisfaction with a unified CRM platform.
What people use it for
- Shared inbox and ticketing for a support team
- Knowledge base and customer self-service
- Live chat and chatbots on a website
- Customer feedback surveys and CSAT
- Support reporting tied into the HubSpot CRM
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about HubSpot Service Hub.
- The free tier is capped at 2 users
- Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
- Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
- AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
- Extra credits cost $0.010 each once the monthly allocation is spent
Cross-shopped
What people choose instead of HubSpot Service Hub
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- HubSpot Service HubvsFront
Front: Where teams collaborate on customer communication
- HubSpot Service HubvsGroove
Groove: Simple, powerful support for growing businesses
- HubSpot Service HubvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What HubSpot Service Hub costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Contact management
- Ticketing
- Team email
Starter
$10 /mo
- Simple ticket automation
- Multiple ticket pipelines
- Live chat
Professional
$100 /mo
- Help desk workspace
- Customer success workspace
- Customer agent
- Knowledge base
Enterprise
$150 /mo
- Skill-based routing
- Conditional SLAs
- Customer journey analytics
Capabilities
Features
Ticketing
Knowledge base
Customer feedback
Live chat
Conversational bots
Reporting
HubSpot CRM
Integration with HubSpot CRM
Slack
Integration with Slack
Zoom
Integration with Zoom
Microsoft Teams
Integration with Microsoft Teams
Salesforce
Integration with Salesforce
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does HubSpot Service Hub cost per user?
Free plan at $0/month. Starter at $10/month per seat (new customers; regular $20/month), Professional at $100/month per seat, Enterprise at $150/month per seat.
SourceWhat is the free trial length for HubSpot Service Hub?
A 14-day free trial is available for evaluating Service Hub functionality before commitment to a paid plan.
SourceDoes HubSpot Service Hub have a free permanent plan?
Yes, the free plan includes contact management, ticketing, and team email features at $0/month with no credit card required.
SourceBehind it
Who makes HubSpot Service Hub
- Company
- HubSpot Inc
- Based in
- Cambridge, MA
Keep looking
Where to go from HubSpot Service Hub
- HubSpot Service Hub alternativesEvery product people weigh against it
- HubSpot Service Hub pricingPlans, floors and what the tiers exclude
- HubSpot Service Hub badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare HubSpot Service Hub with
- Freshdesk
- Kustomer
- Front
- Groove
- Salesforce Service Cloud
- HappyFox
- Customerly
- LiveAgent
- Amazon Connect
- Klaus
- Zendesk
- ManageEngine ServiceDesk Plus
- Missive
- Observe.AI
- Playvox
- Podium
- Freshworks Customer Service Suite
- LiveAgent
Other Customer Support software
IT help desk and ITSM software
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Pricing on request13 researched notesContact centre quality management, coaching and workforce management, now sold by NiCE
Pricing on request12 researched notesUnified customer service powered by AI
Free, then $19/agent-per-month9 researched notes
Softwr does not host reviews and shows no star rating for HubSpot Service Hub, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on HubSpot Service Hub
HubSpot Service Hub alternatives
What people switch to, and what they give up
HubSpot Service Hub pricing
Every tier, and where the cost actually lands
Compare HubSpot Service Hub
Put it head to head with anything we hold
HubSpot Service Hub badge
Its rating, and an embed for your own site
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Per user per month