Ameyovs
Five9
Five9: If you want a cloud contact centre with a mature dialler and a large North American partner network, accepting cloud-only deployment.
Ameyo
Omnichannel contact centre software available on-premise, cloud or hybrid
As of 31 August 2026, Ameyo's pricing is not published; the vendor quotes on request. An Indian contact centre platform, now branded Ameyo by Exotel after the 2021 acquisition but still sold and developed under its own name. Softwr lists it under Customer Support. Ameyo is made by Ameyo, part of Exotel, available on Web, On-premise, Private cloud, iOS.
Overview
What Ameyo does
Ameyo is contact centre software covering inbound and outbound voice, predictive and progressive dialling, omnichannel routing across email, chat, WhatsApp and social, an omnichannel helpdesk, quality monitoring and supervisor analytics. A newer line, Ameyo XTRM by Exotel, adds a conversational AI layer. It was founded in Gurugram as Drishti-Soft and acquired by Exotel, the Bengaluru cloud communications company, in 2021. The capability that keeps it on shortlists is deployment choice. Almost every contact centre platform worth naming is now cloud-only, and Ameyo still ships on-premise, private cloud and hybrid alongside public cloud. For Indian banks, insurers and government-adjacent organisations operating under RBI data localisation requirements or internal rules that forbid customer voice recordings leaving their own infrastructure, that is not a preference but a procurement condition, and it removes most of the international competition from the tender. The acquisition has changed the branding, and everything now carries the by Exotel suffix, but the product retains its own name, site and roadmap rather than becoming an Exotel feature. Buyers are large Indian and Southeast Asian contact centres, banks, non-banking financial companies, telecoms, BPOs and collections operations, plus a presence in the Middle East and Africa. The trade-off is that nothing is published: pricing is entirely quote-driven, on-premise deployments carry infrastructure and professional services costs on top, and the product is engineered for high-volume outbound dialling in markets where labour is inexpensive and agent counts are large.
What people use it for
- An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.
- A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.
- A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.
- An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Ameyo.
- No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
- On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
- The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
- It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
- Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.
Cross-shopped
What people choose instead of Ameyo
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- AmeyovsGenesys Cloud
Genesys Cloud: If you need enterprise workforce management, quality and routing depth with global support and are not constrained to on-premise.
- AmeyovsTalkdesk
Talkdesk: If you want faster self-service configuration and a modern agent desktop for a mid-sized cloud-first operation.
Pricing
What Ameyo costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Ameyo Cloud Contact Centre
On request
- Voice, omnichannel routing and dialler
- Per agent licensing
- No published rate card
- Annual contract typical
Ameyo On-Premise
On request
- Installed on customer infrastructure
- Perpetual or subscription licensing
- Professional services and hardware costed separately
- Quoted on application
Ameyo XTRM by Exotel
On request
- CCaaS line with conversational AI
- Quoted on application
Capabilities
Features
Predictive and progressive dialling
Outbound dialler modes for high-volume collections and telesales operations
Omnichannel routing
Voice, email, chat, WhatsApp and social routed on one queue and agent desktop
On-premise deployment
Full install on customer infrastructure, not just a private cloud tenancy
Omnichannel helpdesk
Ticketing with case history alongside live interaction handling
Quality monitoring
Call recording, evaluation forms and supervisor barge, whisper and monitor
Ameyo XTRM
Newer CCaaS line with conversational AI and bot deflection
Compliance controls
Recording retention, masking and data residency options for regulated Indian sectors
Supervisor analytics
Live dashboards and historical reporting on queues, agents and campaigns
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Is Ameyo still a separate product after the Exotel acquisition?
Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.
Can I still deploy Ameyo on-premise?
Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.
What does Ameyo cost?
It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.
Where is it sold?
Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.
Keep looking
Where to go from Ameyo
- Ameyo alternativesEvery product people weigh against it
- Ameyo pricingPlans, floors and what the tiers exclude
- Ameyo badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Ameyo with
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- UJET
- Alvaria
- Balto
- Playvox
- Zendesk
- DelightChat
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- Verint
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- Freshworks Customer Service Suite
- Plain
- Salesforce Service Cloud
- Sprinklr Service
- Zoho Desk
- 8x8 Contact Center
- Assembled
- Alvaria
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Pricing on request13 researched notes
Softwr does not host reviews and shows no star rating for Ameyo, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Ameyo
Ameyo alternatives
What people switch to, and what they give up
Ameyo pricing
Every tier, and where the cost actually lands
Compare Ameyo
Put it head to head with anything we hold
Ameyo badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
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quoteCompliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
quote
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quoteIndian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quoteWorkforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month