Dixavs
Kustomer
Kustomer: The future of customer service
Dixa
Customer friendship platform
As of 30 August 2026, Dixa starts at $39/month. Dixa is an all-in-one conversational customer service platform that combines phone, email, chat, and messaging in a single interface for seamless customer exper. Softwr lists it under Customer Support. Dixa is made by Dixa ApS, launched in 2015, available on Web, iOS, Android.
Overview
What Dixa does
Dixa is an all-in-one conversational customer service platform that combines phone, email, chat, and messaging in a single interface for seamless customer experiences.
What people use it for
- Omnichannel customer service across phone, email, chat and social
- Routing conversations to agents by skill and customer data
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Dixa.
- Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
- The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
- Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
- SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
- There is no self serve trial, and the vendor states every rollout is guided
- Quality assurance and the AI co pilot are paid add ons on every tier
Cross-shopped
What people choose instead of Dixa
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- DixavsFront
Front: Where teams collaborate on customer communication
- DixavsGroove
Groove: Simple, powerful support for growing businesses
- DixavsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Dixa costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essential
$39 /mo
- 3 channels
- Basic routing
- Agent workspace
Growth
$89 /mo
- All channels
- Advanced routing
- IVR
- Analytics
Ultimate
$139 /mo
- Everything in Growth
- Workforce management
- Quality assurance
Capabilities
Features
Unified inbox
Smart routing
Native phone
Live chat
Real-time analytics
Agent workspace
Shopify
Integration with Shopify
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Zendesk
Integration with Zendesk
Intercom
Integration with Intercom
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Dixa cost?
Dixa agent-based plans range from €89 to €179 per agent per month depending on tier and features, with AI priced separately at €0.35 per conversation.
SourceDoes Dixa charge per-seat AI add-ons?
No, Dixa charges a flat €0.35 per conversation for AI with no per-seat AI add-on fee and no volume cap, making costs scale with customer inquiries rather than team size.
SourceBehind it
Who makes Dixa
- Company
- Dixa ApS
- Based in
- Copenhagen, Denmark
Keep looking
Where to go from Dixa
- Dixa alternativesEvery product people weigh against it
- Dixa pricingPlans, floors and what the tiers exclude
- Dixa badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Dixa with
- Front
- Freshdesk
- Groove
- Kustomer
- Missive
- 8x8 Contact Center
- Customerly
- Sprinklr Service
- Alvaria
- Cresta
- Dialpad Contact Center
- HubSpot Service Hub
- Kapture CX
- Level AI
- LiveAgent
- ManageEngine ServiceDesk Plus
- Freshservice
- Missive
Other Customer Support software
Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
Pricing on request13 researched notesReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
Pricing on request12 researched notesCustomer service software for scaling companies
Free, then $10/mo12 researched notesIndian customer experience platform for high-volume contact centres in travel, BFSI and retail
Pricing on request12 researched notesAI quality assurance and agent assist for mid-market and enterprise contact centres
Pricing on request12 researched notesIT help desk and ITSM software
Free, then $13/monthly10 researched notes
Softwr does not host reviews and shows no star rating for Dixa, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Dixa
Dixa alternatives
What people switch to, and what they give up
Dixa pricing
Every tier, and where the cost actually lands
Compare Dixa
Put it head to head with anything we hold
Dixa badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
Workforce management, quality and analytics suite for contact centres, now owned by Verint
quoteCompliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
quoteReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quoteIndian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quote
Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month