Salesforce Service Cloudvs
Kustomer
Kustomer: The future of customer service
Salesforce Service Cloud
Customer service software that powers loyalty
As of 30 August 2026, Salesforce Service Cloud starts at $25/month. Salesforce Service Cloud is an AI-powered customer service platform that helps companies deliver personalized service across every channel and touchpoint. Softwr lists it under Customer Support. Salesforce Service Cloud is made by Salesforce Inc, launched in 1999, available on Web, iOS, Android.
Overview
What Salesforce Service Cloud does
Salesforce Service Cloud is an AI-powered customer service platform that helps companies deliver personalized service across every channel and touchpoint.
What people use it for
- Enterprise customer service
- Field service
- Self-service portals
- AI-powered support
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Salesforce Service Cloud.
- The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
Cross-shopped
What people choose instead of Salesforce Service Cloud
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Salesforce Service CloudvsFront
Front: Where teams collaborate on customer communication
- Salesforce Service CloudvsGroove
Groove: Simple, powerful support for growing businesses
- Salesforce Service CloudvsFreshdesk
Freshdesk: Delight your customers, effortlessly
Pricing
What Salesforce Service Cloud costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essentials
$25 /mo
- Case management
- Knowledge base
- Web & email support
Professional
$80 /mo
- CTI
- Omni-channel routing
- Custom reports
Enterprise
$165 /mo
- Web API
- Einstein AI
- Workflow automation
Unlimited
$330 /mo
- 24/7 support
- Configuration services
- Premier success
Capabilities
Features
Case management
Omnichannel routing
AI-powered bots
Field service
Self-service
Analytics
Salesforce CRM
Integration with Salesforce CRM
Slack
Integration with Slack
MuleSoft
Integration with MuleSoft
Tableau
Integration with Tableau
AppExchange
Integration with AppExchange
SOC1
SOC1 security feature
Behind it
Who makes Salesforce Service Cloud
- Company
- Salesforce Inc
- Based in
- San Francisco, CA
Keep looking
Where to go from Salesforce Service Cloud
- Salesforce Service Cloud alternativesEvery product people weigh against it
- Salesforce Service Cloud pricingPlans, floors and what the tiers exclude
- Salesforce Service Cloud badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Salesforce Service Cloud with
- Kustomer
- Freshworks Customer Service Suite
- Front
- Groove
- Zoho Desk
- Zendesk
- RingCentral Contact Center
- Klaus
- HubSpot Service Hub
- Jira Service Management
- Richpanel
- Chatwoot
- Cresta
- Customerly
- DelightChat
- Dialpad Contact Center
- Dixa
- Freshdesk
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Softwr does not host reviews and shows no star rating for Salesforce Service Cloud, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Salesforce Service Cloud
Salesforce Service Cloud alternatives
What people switch to, and what they give up
Salesforce Service Cloud pricing
Every tier, and where the cost actually lands
Compare Salesforce Service Cloud
Put it head to head with anything we hold
Salesforce Service Cloud badge
Its rating, and an embed for your own site
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Per user per month